Junior IT support specialist (Albania)
Bulls Media Worldgroup
/job-details/8803
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Shiko punët aktive.
**Responsibilities:**
- Provide first-line support for hardware and basic software issues for workstations and laptops (setup, imaging, updates, troubleshooting).
- Maintain device inventory and asset tags.
- Onboard & Offboarding employee equipment, setting up workstations.
- Install, troubleshoot, and maintain printers, scanners, and peripheral equipment.
- Ensure wired and wireless network connectivity for users (cable checks, Wi‑Fi configuration, basic router/switch troubleshooting).
- Perform routine maintenance tasks (OS updates, antivirus checks, backups) and document actions in ticketing system.
- Assist with user account setup and access provisioning (password resets, permissions, security enrollment) in coordination with senior IT staff.
- Escalate complex hardware, network, or security issues to senior IT personnel following escalation procedures.
- Support office moves and workstation relocations, including cabling and equipment reconfiguration.
- Maintain clear, professional communication with users and provide basic how‑to guidance for common issues.
Requirements:
- 1-2 years experience supporting a business environment.
- Experience setting up Windows OS, imaging, and configuring desktops and laptops.
- Basic troubleshooting of Windows and macOS workstations and laptops.
- Basic OS maintenance (patching/updates, antivirus/endpoint protection).
- Experience with Linux and macOS - is a plus.
- Printer and peripheral installation and troubleshooting (network & USB).
- Basic wired and wireless networking knowledge (TCP/IP, DHCP, Wi‑Fi setup, cable testing).
- Account management fundamentals (password resets, Active Directory or equivalent).
- Familiarity with Mobile Device Management (MDM) enrollment and policies.
- Experience using ticketing systems and documenting support activities.
- Hardware repair basics (component swaps, peripheral replacement, cable management)
- Clear end‑user communication and customer service skills.
- Ability to follow escalation procedures and work under direction of senior IT staff.
- Provide first-line support for hardware and basic software issues for workstations and laptops (setup, imaging, updates, troubleshooting).
- Maintain device inventory and asset tags.
- Onboard & Offboarding employee equipment, setting up workstations.
- Install, troubleshoot, and maintain printers, scanners, and peripheral equipment.
- Ensure wired and wireless network connectivity for users (cable checks, Wi‑Fi configuration, basic router/switch troubleshooting).
- Perform routine maintenance tasks (OS updates, antivirus checks, backups) and document actions in ticketing system.
- Assist with user account setup and access provisioning (password resets, permissions, security enrollment) in coordination with senior IT staff.
- Escalate complex hardware, network, or security issues to senior IT personnel following escalation procedures.
- Support office moves and workstation relocations, including cabling and equipment reconfiguration.
- Maintain clear, professional communication with users and provide basic how‑to guidance for common issues.
Requirements:
- 1-2 years experience supporting a business environment.
- Experience setting up Windows OS, imaging, and configuring desktops and laptops.
- Basic troubleshooting of Windows and macOS workstations and laptops.
- Basic OS maintenance (patching/updates, antivirus/endpoint protection).
- Experience with Linux and macOS - is a plus.
- Printer and peripheral installation and troubleshooting (network & USB).
- Basic wired and wireless networking knowledge (TCP/IP, DHCP, Wi‑Fi setup, cable testing).
- Account management fundamentals (password resets, Active Directory or equivalent).
- Familiarity with Mobile Device Management (MDM) enrollment and policies.
- Experience using ticketing systems and documenting support activities.
- Hardware repair basics (component swaps, peripheral replacement, cable management)
- Clear end‑user communication and customer service skills.
- Ability to follow escalation procedures and work under direction of senior IT staff.
Nuk ka shpallje që përputhen saktësisht me këtë URL.
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