Head of Account Management
Pik
/job-details/8401
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**About the Job**
PIK is looking for an experienced and strategic
**Head of Account Management**
to lead the Account Management team, strengthen client partnerships, and ensure the successful delivery of integrated communication projects.
The role is responsible for maintaining high standards of client service, overseeing the efficient delivery of projects, and supporting the professional development and performance of the Account Management team.
The ideal candidate is a confident leader, a strong communicator, and a solutions-oriented professional who combines strategic thinking, commercial awareness, and exceptional relationship management skills.
**About PIK**
PIK is a communication agency founded in 2011, offering 360° integrated communication solutions across strategic consulting, creative services, campaign development and execution, graphic design, brand identity and positioning, event management, PR, web design and development, and digital marketing.
As a modern communication agency with strong local and international experience, PIK is driven by quality, innovation, and impactful storytelling. We are committed to creating meaningful ideas, building strong partnerships, and delivering communication solutions that exceed expectations.
**Key Responsibilities**
- Lead, mentor, and support the Account Management team.
- Manage and strengthen relationships with key clients.
- Understand client objectives and translate them into clear, actionable briefs.
- Oversee campaigns and projects from initial planning through delivery and reporting.
- Coordinate internal teams across strategy, creative, digital, production, PR, and events.
- Ensure projects are delivered on time, within scope, and within budget.
- Manage client expectations and address challenges proactively.
- Identify opportunities to grow existing accounts and strengthen long-term partnerships.
- Contribute to pitches, proposals, and new business opportunities.
- Identify new business opportunities, and drive account expansion.
- Improve internal workflows, team collaboration, and account management processes.
**Requirements**
- Minimum 5 years of experience in Account Management, including at least 2 years in a team leadership or senior management role.
- Demonstrated experience in leading and developing teams.
- Strong project, budget, timeline, and client management skills.
- Excellent communication, presentation, and negotiation abilities.
- Strategic thinking and a strong understanding of integrated communication.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proactive, organized, detail-oriented, and solution-focused.
**What We Offer**
- A senior leadership role within an established communication agency.
- The opportunity to work with leading brands, institutions, and diverse industries.
- A key role in shaping the development of the Account Management team.
- A collaborative, creative, and dynamic working environment.
- Opportunities for professional growth and career development.
- The chance to contribute directly to the agency’s continued success.
**Apply Now**
Send your CV to
**info@pik.al**
Join a collaborative team where client needs are transformed into meaningful ideas, strong partnerships, and successful projects.
PIK is looking for an experienced and strategic
**Head of Account Management**
to lead the Account Management team, strengthen client partnerships, and ensure the successful delivery of integrated communication projects.
The role is responsible for maintaining high standards of client service, overseeing the efficient delivery of projects, and supporting the professional development and performance of the Account Management team.
The ideal candidate is a confident leader, a strong communicator, and a solutions-oriented professional who combines strategic thinking, commercial awareness, and exceptional relationship management skills.
**About PIK**
PIK is a communication agency founded in 2011, offering 360° integrated communication solutions across strategic consulting, creative services, campaign development and execution, graphic design, brand identity and positioning, event management, PR, web design and development, and digital marketing.
As a modern communication agency with strong local and international experience, PIK is driven by quality, innovation, and impactful storytelling. We are committed to creating meaningful ideas, building strong partnerships, and delivering communication solutions that exceed expectations.
**Key Responsibilities**
- Lead, mentor, and support the Account Management team.
- Manage and strengthen relationships with key clients.
- Understand client objectives and translate them into clear, actionable briefs.
- Oversee campaigns and projects from initial planning through delivery and reporting.
- Coordinate internal teams across strategy, creative, digital, production, PR, and events.
- Ensure projects are delivered on time, within scope, and within budget.
- Manage client expectations and address challenges proactively.
- Identify opportunities to grow existing accounts and strengthen long-term partnerships.
- Contribute to pitches, proposals, and new business opportunities.
- Identify new business opportunities, and drive account expansion.
- Improve internal workflows, team collaboration, and account management processes.
**Requirements**
- Minimum 5 years of experience in Account Management, including at least 2 years in a team leadership or senior management role.
- Demonstrated experience in leading and developing teams.
- Strong project, budget, timeline, and client management skills.
- Excellent communication, presentation, and negotiation abilities.
- Strategic thinking and a strong understanding of integrated communication.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proactive, organized, detail-oriented, and solution-focused.
**What We Offer**
- A senior leadership role within an established communication agency.
- The opportunity to work with leading brands, institutions, and diverse industries.
- A key role in shaping the development of the Account Management team.
- A collaborative, creative, and dynamic working environment.
- Opportunities for professional growth and career development.
- The chance to contribute directly to the agency’s continued success.
**Apply Now**
Send your CV to
**info@pik.al**
Join a collaborative team where client needs are transformed into meaningful ideas, strong partnerships, and successful projects.
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