PMO (R&D Operations)
Matrix Eastern Europe
/job-details/8146
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Matrix Eastern Europe, the offshore division of Matrix IT, one of the leading global R&D services companies with more than 11,000 professionals, is looking for a PMO (R&D Operations) to join one of our teams in Skopje!
We are looking for a strategic, data-driven
**PMO / R&D Operations Lead**
to partner directly with our R&D leadership team. In this role, you will not just manage individual projects; you will shape
*how*
our entire R&D department operates. You will design our Jira infrastructure, establish clear engineering metrics, facilitate the roadmap planning process, and create high-level visibility that allows our engineering teams to scale efficiently.
Responsibilities:
- **R&D Metrics & Reporting:**
Define, track, and analyze key performance indicators (KPIs) for R&D (e.g., velocity, capacity, cycle time, predictability, and resource allocation). Provide clear, actionable dashboards for the VP of R&D and executive leadership.
- **Jira & Tooling Architecture:**
Own the structure, workflows, and board configurations in Jira. Build standardized, cross-team templates, portfolio boards (e.g., Jira Advanced Roadmaps), and automated reporting to keep teams aligned and eliminate administrative overhead.
- **Roadmap & Portfolio Management:**
Partner with R&D and Product leadership to establish, maintain, and track the high-level R&D roadmap. Ensure individual team backlogs align with broader strategic milestones.
- **Process Optimization & Governance:**
Evaluate and refine our agile processes across multiple teams. Define “definition of ready” (DoR) and “definition of done” (DoD) standards and help engineering managers implement them consistently.
- **Cross-Functional Coordination:**
Manage dependencies, risks, and alignment across geographically dispersed R&D teams (including nearshore/offshore locations). Act as the central point of contact for complex, multi-team initiatives.
Requirements:
- **5+ years of experience**
in a PMO, R&D Operations, or Technical Program Manager (TPM) role within a software development/IT environment.
- **Jira Power-User status**
(Administrator-level knowledge of Jira Software, Jira Product Discovery, or Advanced Roadmaps is highly preferred). You know how to build clean, automated workflows and portfolio-level boards.
- **Strong data literacy:**
Proven experience defining R&D metrics, building dashboards (Jira, EazyBI, Tableau, or PowerBI), and translating raw data into strategic insights for executives.
- **Deep understanding of Agile at scale:**
Beyond basic Scrum, you understand how to scale agile methodologies across multiple teams and geographic locations.
- **Strategic thinking & influence:**
Excellent stakeholder management skills with the ability to influence engineering managers and product leads without direct authority.
- **Experience with global teams:**
Proven track record working with geographically dispersed teams (e.g., Europe/Macedonia) and understanding cross-cultural work dynamics.
What we can offer:
- Additional 20 days of paid leave
- Professional and career benefits
- Top-quality work environment
- Online courses
- Online sports activities
- Team Buildings and Christmas Parties
We are looking for a strategic, data-driven
**PMO / R&D Operations Lead**
to partner directly with our R&D leadership team. In this role, you will not just manage individual projects; you will shape
*how*
our entire R&D department operates. You will design our Jira infrastructure, establish clear engineering metrics, facilitate the roadmap planning process, and create high-level visibility that allows our engineering teams to scale efficiently.
Responsibilities:
- **R&D Metrics & Reporting:**
Define, track, and analyze key performance indicators (KPIs) for R&D (e.g., velocity, capacity, cycle time, predictability, and resource allocation). Provide clear, actionable dashboards for the VP of R&D and executive leadership.
- **Jira & Tooling Architecture:**
Own the structure, workflows, and board configurations in Jira. Build standardized, cross-team templates, portfolio boards (e.g., Jira Advanced Roadmaps), and automated reporting to keep teams aligned and eliminate administrative overhead.
- **Roadmap & Portfolio Management:**
Partner with R&D and Product leadership to establish, maintain, and track the high-level R&D roadmap. Ensure individual team backlogs align with broader strategic milestones.
- **Process Optimization & Governance:**
Evaluate and refine our agile processes across multiple teams. Define “definition of ready” (DoR) and “definition of done” (DoD) standards and help engineering managers implement them consistently.
- **Cross-Functional Coordination:**
Manage dependencies, risks, and alignment across geographically dispersed R&D teams (including nearshore/offshore locations). Act as the central point of contact for complex, multi-team initiatives.
Requirements:
- **5+ years of experience**
in a PMO, R&D Operations, or Technical Program Manager (TPM) role within a software development/IT environment.
- **Jira Power-User status**
(Administrator-level knowledge of Jira Software, Jira Product Discovery, or Advanced Roadmaps is highly preferred). You know how to build clean, automated workflows and portfolio-level boards.
- **Strong data literacy:**
Proven experience defining R&D metrics, building dashboards (Jira, EazyBI, Tableau, or PowerBI), and translating raw data into strategic insights for executives.
- **Deep understanding of Agile at scale:**
Beyond basic Scrum, you understand how to scale agile methodologies across multiple teams and geographic locations.
- **Strategic thinking & influence:**
Excellent stakeholder management skills with the ability to influence engineering managers and product leads without direct authority.
- **Experience with global teams:**
Proven track record working with geographically dispersed teams (e.g., Europe/Macedonia) and understanding cross-cultural work dynamics.
What we can offer:
- Additional 20 days of paid leave
- Professional and career benefits
- Top-quality work environment
- Online courses
- Online sports activities
- Team Buildings and Christmas Parties
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