Senior Collections Specialist
Verint
/job-details/7961
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**Who we are?**
Verint is a leader in Customer Experience (CX) Automation. We empower organizations to elevate every customer interaction through our market-leading cloud platform, AI-powered analytics, and workforce engagement solutions. Our technology helps organizations uncover actionable insights, improve operational efficiency, and create exceptional customer experiences at scale.
**The Role**
We are seeking a
**Senior Collections Analys**
t to play a critical role in managing Verint's global accounts receivable portfolio. This position is responsible for driving collection strategies, reducing aged receivables, mitigating credit risk, and partnering cross-functionally to resolve complex payment disputes. The ideal candidate combines strong analytical skills with a customer-focused approach and thrives in a fast-paced, high-growth global environment
.This is an excellent opportunity for a proactive, results-driven professional who enjoys improving processes, influencing business decisions, and achieving operational excellence
**.**
**What You'll Be Doing:**
- Manage a portfolio of strategic customer and reseller partner accounts to maximize cash collections and reduce aging balances.
- Perform proactive outreach to customers regarding past-due invoices and payment commitments.
- Analyse accounts receivable trends, aging reports, disputes, and collection metrics to identify risks and opportunities.
- Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal, and teams to resolve complex customer issues impacting payment.
- Research and resolve invoice discrepancies and payment disputes.
- Develop and maintain collection strategies for high-risk and escalated accounts.
- Prepare and present aging analyses, collection forecasts, and portfolio performance updates to management.
- Monitor customer payment behaviour and recommend actions to mitigate credit and collection risks.
- Drive continuous improvement initiatives by identifying process gaps and recommending automation and workflow enhancements.
- Support month-end, quarter-end, and year-end close activities related to accounts receivable.
- Document collection activities and maintain accurate customer account records within company systems.
- Mentor and provide guidance to junior collections team members as needed.
- Participate in special projects and other duties as assigned.
**Experience:**
- **2-3+ years of collections, accounts receivable, or credit and collections experie**
nce, preferably in a global organization. Prefer Business to Business collection experience.
- Demonstrated experience managing complex customer portfolios and resolving escalated collection issues.
- Strong proficiency in Microsoft Excel, including pivot tables, lookups, reporting, and data analysis.
- Experience developing collection reporting, metrics, and performance dashboards.
- SaaS, software, technology, or subscription-based business experience strongly preferred.
- Experience with ERP and CRM systems such
**as NetSuite, Oracle, Salesforce.**
com, or similar platforms.
- Understanding of Order-to-Cash (O2C) processes and accounts receivable best practices.
- Experience working in a global and cross-functional environment preferred.
**Preferred Qualifications:**
- Knowledge of credit risk assessment and customer financial analysis.
- Experience supporting transformation, automation, or process improvement initiatives.
- Familiarity with collections and accounts receivable KPI reporting.
Verint is a leader in Customer Experience (CX) Automation. We empower organizations to elevate every customer interaction through our market-leading cloud platform, AI-powered analytics, and workforce engagement solutions. Our technology helps organizations uncover actionable insights, improve operational efficiency, and create exceptional customer experiences at scale.
**The Role**
We are seeking a
**Senior Collections Analys**
t to play a critical role in managing Verint's global accounts receivable portfolio. This position is responsible for driving collection strategies, reducing aged receivables, mitigating credit risk, and partnering cross-functionally to resolve complex payment disputes. The ideal candidate combines strong analytical skills with a customer-focused approach and thrives in a fast-paced, high-growth global environment
.This is an excellent opportunity for a proactive, results-driven professional who enjoys improving processes, influencing business decisions, and achieving operational excellence
**.**
**What You'll Be Doing:**
- Manage a portfolio of strategic customer and reseller partner accounts to maximize cash collections and reduce aging balances.
- Perform proactive outreach to customers regarding past-due invoices and payment commitments.
- Analyse accounts receivable trends, aging reports, disputes, and collection metrics to identify risks and opportunities.
- Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal, and teams to resolve complex customer issues impacting payment.
- Research and resolve invoice discrepancies and payment disputes.
- Develop and maintain collection strategies for high-risk and escalated accounts.
- Prepare and present aging analyses, collection forecasts, and portfolio performance updates to management.
- Monitor customer payment behaviour and recommend actions to mitigate credit and collection risks.
- Drive continuous improvement initiatives by identifying process gaps and recommending automation and workflow enhancements.
- Support month-end, quarter-end, and year-end close activities related to accounts receivable.
- Document collection activities and maintain accurate customer account records within company systems.
- Mentor and provide guidance to junior collections team members as needed.
- Participate in special projects and other duties as assigned.
**Experience:**
- **2-3+ years of collections, accounts receivable, or credit and collections experie**
nce, preferably in a global organization. Prefer Business to Business collection experience.
- Demonstrated experience managing complex customer portfolios and resolving escalated collection issues.
- Strong proficiency in Microsoft Excel, including pivot tables, lookups, reporting, and data analysis.
- Experience developing collection reporting, metrics, and performance dashboards.
- SaaS, software, technology, or subscription-based business experience strongly preferred.
- Experience with ERP and CRM systems such
**as NetSuite, Oracle, Salesforce.**
com, or similar platforms.
- Understanding of Order-to-Cash (O2C) processes and accounts receivable best practices.
- Experience working in a global and cross-functional environment preferred.
**Preferred Qualifications:**
- Knowledge of credit risk assessment and customer financial analysis.
- Experience supporting transformation, automation, or process improvement initiatives.
- Familiarity with collections and accounts receivable KPI reporting.
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