**About Lango**
Lango is a technology-enabled language management ecosystem with one simple mission: to unify the entire language service workflow in one place.
We believe communication should be as natural and accessible as breathing. Through innovative technology, data, and human expertise, we help organizations overcome language barriers and connect with the people they serve.
Today, Lango supports customers across healthcare, education, government, legal, and commercial sectors. As we continue to grow, we are looking for talented individuals who are passionate about creating meaningful impact through language access.
**Why Join Lango?**
At Lango, your work contributes to something bigger. Every role helps us deliver exceptional experiences for our customers, linguists, and communities. You'll join a collaborative, fast-growing organization that values innovation, operational excellence, continuous improvement, and inclusion.
**The Opportunity**
The
**Client Success Representative**
will be an integral part of the Operations org’s operations as the business continues to grow and evolve. This position will support Lango's client relationship and revenue growth efforts by playing a key role in account management and client retention. The Cliennt Success Representative works to build and strengthen relationships with existing clients. This role is also responsible for maintaining an organized database of client information, tracking account activity, and supporting proposal development and renewal processes to ensure timely and well-structured client communication.
**Areas of Accountability**
- Create and Distribute Customer and Revenue Reports
- Handle Administrative Onboarding Across All Platforms
- Maintain Accurate Client Data Across CRM and Platforms
- Assist with Unique or Special Client Projects
**Core Competencies & Must-Haves**
- 2-4 years of experience in an account management, operations, or administrative support role, ideally in a service-oriented or tech-enabled environment. Experience in the language services industry is a plus.
- **Data Management Skills:**
Strong familiarity with CRM systems (preferably
**HubSpot**
) and data management practices. Comfortable working with multiple platforms and maintaining clean, accurate data.
- **Analytical Skills:**
Ability to analyze and report on customer and revenue data, providing meaningful insights that drive business decisions.
- **Detail-Oriented:**
Excellent attention to detail, ensuring accuracy in data management and client onboarding processes.
- **Communication Skills:**
Strong written and verbal English communication skills, with the ability to work closely with internal teams and external clients to ensure smooth project and account management.
- **Problem Solving:**
Proactive mindset with the ability to assist in unique client projects and resolve any challenges that may arise in client operations.
- **Education:**
Bachelor’s degree in Business, Communications, or a related field is preferred but not required if the candidate has relevant experience.
- Strong ability to prioritize, problem-solve, take initiative, and be resourceful
- High level of integrity and professionalism
- Collaborative approach with the desire to do great work, be a top performer, and deliver results
**Who We Are**
At Lango, we believe communication should never be a barrier. We foster a culture built on collaboration, operational excellence, continuous improvement, inclusion, and data-driven decision-making. We value diverse perspectives and encourage team members to bring their ideas, experiences, and authentic selves to work.
**Commitment to Inclusion**
Lango is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity but don't meet every qualification listed, we encourage you to apply.
Lango is an Equal Opportunity Employer and provides reasonable accommodations throughout the recruitment process and employment lifecycle.
Lango is a technology-enabled language management ecosystem with one simple mission: to unify the entire language service workflow in one place.
We believe communication should be as natural and accessible as breathing. Through innovative technology, data, and human expertise, we help organizations overcome language barriers and connect with the people they serve.
Today, Lango supports customers across healthcare, education, government, legal, and commercial sectors. As we continue to grow, we are looking for talented individuals who are passionate about creating meaningful impact through language access.
**Why Join Lango?**
At Lango, your work contributes to something bigger. Every role helps us deliver exceptional experiences for our customers, linguists, and communities. You'll join a collaborative, fast-growing organization that values innovation, operational excellence, continuous improvement, and inclusion.
**The Opportunity**
The
**Client Success Representative**
will be an integral part of the Operations org’s operations as the business continues to grow and evolve. This position will support Lango's client relationship and revenue growth efforts by playing a key role in account management and client retention. The Cliennt Success Representative works to build and strengthen relationships with existing clients. This role is also responsible for maintaining an organized database of client information, tracking account activity, and supporting proposal development and renewal processes to ensure timely and well-structured client communication.
**Areas of Accountability**
- Create and Distribute Customer and Revenue Reports
- Handle Administrative Onboarding Across All Platforms
- Maintain Accurate Client Data Across CRM and Platforms
- Assist with Unique or Special Client Projects
**Core Competencies & Must-Haves**
- 2-4 years of experience in an account management, operations, or administrative support role, ideally in a service-oriented or tech-enabled environment. Experience in the language services industry is a plus.
- **Data Management Skills:**
Strong familiarity with CRM systems (preferably
**HubSpot**
) and data management practices. Comfortable working with multiple platforms and maintaining clean, accurate data.
- **Analytical Skills:**
Ability to analyze and report on customer and revenue data, providing meaningful insights that drive business decisions.
- **Detail-Oriented:**
Excellent attention to detail, ensuring accuracy in data management and client onboarding processes.
- **Communication Skills:**
Strong written and verbal English communication skills, with the ability to work closely with internal teams and external clients to ensure smooth project and account management.
- **Problem Solving:**
Proactive mindset with the ability to assist in unique client projects and resolve any challenges that may arise in client operations.
- **Education:**
Bachelor’s degree in Business, Communications, or a related field is preferred but not required if the candidate has relevant experience.
- Strong ability to prioritize, problem-solve, take initiative, and be resourceful
- High level of integrity and professionalism
- Collaborative approach with the desire to do great work, be a top performer, and deliver results
**Who We Are**
At Lango, we believe communication should never be a barrier. We foster a culture built on collaboration, operational excellence, continuous improvement, inclusion, and data-driven decision-making. We value diverse perspectives and encourage team members to bring their ideas, experiences, and authentic selves to work.
**Commitment to Inclusion**
Lango is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity but don't meet every qualification listed, we encourage you to apply.
Lango is an Equal Opportunity Employer and provides reasonable accommodations throughout the recruitment process and employment lifecycle.
