**Secure Always-On Connectivity for Modern Digital Infrastructure**
Advance your cybersecurity career with work that protects critical business operations at scale. The
**NOCaaS L1 Engineer**
delivers frontline network monitoring, incident troubleshooting, and cloud security support that enables seamless enterprise connectivity worldwide. Backed by global exposure, continuous upskilling, and premium benefits, Emapta offers a long-term career destination built for ambitious, high-performing technical talent.
**About the Client**
Our client is a
**recognized innovator in**
**Cybersecurity-as-a-Service**
, redefining how enterprises connect and secure users, branches, cloud resources, and applications through a unified cloud-native platform. By converging networking and security into a single intelligent solution, our client enables organizations worldwide to simplify infrastructure, improve visibility, strengthen threat protection, and scale securely in an increasingly connected digital landscape.
**Your Daily Tasks**
- Own and manage production system uptime and functionality, including troubleshooting and identifying solutions for system and network issues
- Engage with concerned teams and stakeholders to identify and resolve issues
- Investigate incidents and provide periodic updates to customers regarding service status
- Track and monitor system status, identifying both areas of concern and operational growth opportunities
- Mitigate outages and system malfunctions to avoid customer impact and escalate issues based on urgency and priority
- Work with third-party service providers to resolve network and system issues
- Provide support for customer concerns related to last-mile connectivity
- Help build, improve, and expand the NOC team's capabilities
- Train and support team members in closing knowledge gaps
- Participate in ongoing projects and customer onboarding initiatives
- Conduct welcome calls with customers to introduce services and support onboarding
- Serve as a focal point for support and field engineering by understanding business use cases
- Contribute to continual service improvement by reviewing, updating, and creating operational processes and procedures
**The Qualifications We Seek**
- **1-3 years of experience**
as a
**Support Engineer (Tier 1-2), IT Systems Administrator, NOC Engineer, or Network Operations Engineer**
, preferably within web, cloud, networking, or information security environments -
**Required**
- Excellent oral and written communication skills -
**Required**
- Strong technical expertise in networking, TCP/IP, firewalls, and proxy servers
- Experience with ISP, DNS, DHCP, NAT, and HTTP/HTTPS
- Ability to read application system logs and identify relevant root causes of issues
- Strong troubleshooting skills with passion for solving complex technical problems in live production environments
- Experience working with Cloud and SaaS (Software as a Service) technology providers
- Familiarity with network and security protocols and standards
- Ability to adapt in a rapidly changing environment while managing multiple simultaneous priorities
- Ability to thrive in a fast-paced operational setting
- Ability to collaborate effectively with a globally dispersed, cross-cultural team
**Job Overview**
Employment type: Indefinite Term Type Contract
Shift: Day Shift, Weekends Off
Work setup: Work From Home / Remote
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
**https://emapta.com/training-calendar/**
)
**Who are we?**
EMAPTA is a trusted global outsourcing company built on a commitment to excellence, meaningful career growth, and world-class partnerships. We connect exceptional talent with international opportunities while providing strong local support, premium benefits, and a people-first culture. Through global exposure, long-term career pathways, and a high-performance environment designed for top-tier professionals, Emapta empowers talent to thrive, contribute, and create lasting impact-wherever they are in the world.
**#EmpoweringPeople #EmaptaEra**
Advance your cybersecurity career with work that protects critical business operations at scale. The
**NOCaaS L1 Engineer**
delivers frontline network monitoring, incident troubleshooting, and cloud security support that enables seamless enterprise connectivity worldwide. Backed by global exposure, continuous upskilling, and premium benefits, Emapta offers a long-term career destination built for ambitious, high-performing technical talent.
**About the Client**
Our client is a
**recognized innovator in**
**Cybersecurity-as-a-Service**
, redefining how enterprises connect and secure users, branches, cloud resources, and applications through a unified cloud-native platform. By converging networking and security into a single intelligent solution, our client enables organizations worldwide to simplify infrastructure, improve visibility, strengthen threat protection, and scale securely in an increasingly connected digital landscape.
**Your Daily Tasks**
- Own and manage production system uptime and functionality, including troubleshooting and identifying solutions for system and network issues
- Engage with concerned teams and stakeholders to identify and resolve issues
- Investigate incidents and provide periodic updates to customers regarding service status
- Track and monitor system status, identifying both areas of concern and operational growth opportunities
- Mitigate outages and system malfunctions to avoid customer impact and escalate issues based on urgency and priority
- Work with third-party service providers to resolve network and system issues
- Provide support for customer concerns related to last-mile connectivity
- Help build, improve, and expand the NOC team's capabilities
- Train and support team members in closing knowledge gaps
- Participate in ongoing projects and customer onboarding initiatives
- Conduct welcome calls with customers to introduce services and support onboarding
- Serve as a focal point for support and field engineering by understanding business use cases
- Contribute to continual service improvement by reviewing, updating, and creating operational processes and procedures
**The Qualifications We Seek**
- **1-3 years of experience**
as a
**Support Engineer (Tier 1-2), IT Systems Administrator, NOC Engineer, or Network Operations Engineer**
, preferably within web, cloud, networking, or information security environments -
**Required**
- Excellent oral and written communication skills -
**Required**
- Strong technical expertise in networking, TCP/IP, firewalls, and proxy servers
- Experience with ISP, DNS, DHCP, NAT, and HTTP/HTTPS
- Ability to read application system logs and identify relevant root causes of issues
- Strong troubleshooting skills with passion for solving complex technical problems in live production environments
- Experience working with Cloud and SaaS (Software as a Service) technology providers
- Familiarity with network and security protocols and standards
- Ability to adapt in a rapidly changing environment while managing multiple simultaneous priorities
- Ability to thrive in a fast-paced operational setting
- Ability to collaborate effectively with a globally dispersed, cross-cultural team
**Job Overview**
Employment type: Indefinite Term Type Contract
Shift: Day Shift, Weekends Off
Work setup: Work From Home / Remote
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
**https://emapta.com/training-calendar/**
)
**Who are we?**
EMAPTA is a trusted global outsourcing company built on a commitment to excellence, meaningful career growth, and world-class partnerships. We connect exceptional talent with international opportunities while providing strong local support, premium benefits, and a people-first culture. Through global exposure, long-term career pathways, and a high-performance environment designed for top-tier professionals, Emapta empowers talent to thrive, contribute, and create lasting impact-wherever they are in the world.
**#EmpoweringPeople #EmaptaEra**
