NOCaaS L1 Engineer
Emapta Global
/job-details/5266
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
**Secure Always-On Connectivity for Modern Digital Infrastructure**
Advance your cybersecurity career with work that protects critical business operations at scale. The
**NOCaaS L1 Engineer**
delivers frontline network monitoring, incident troubleshooting, and cloud security support that enables seamless enterprise connectivity worldwide. Backed by global exposure, continuous upskilling, and premium benefits, Emapta offers a long-term career destination built for ambitious, high-performing technical talent.
**About the Client**
Our client is a
**recognized innovator in**
**Cybersecurity-as-a-Service**
, redefining how enterprises connect and secure users, branches, cloud resources, and applications through a unified cloud-native platform. By converging networking and security into a single intelligent solution, our client enables organizations worldwide to simplify infrastructure, improve visibility, strengthen threat protection, and scale securely in an increasingly connected digital landscape.
**Your Daily Tasks**
- Own and manage production system uptime and functionality, including troubleshooting and identifying solutions for system and network issues
- Engage with concerned teams and stakeholders to identify and resolve issues
- Investigate incidents and provide periodic updates to customers regarding service status
- Track and monitor system status, identifying both areas of concern and operational growth opportunities
- Mitigate outages and system malfunctions to avoid customer impact and escalate issues based on urgency and priority
- Work with third-party service providers to resolve network and system issues
- Provide support for customer concerns related to last-mile connectivity
- Help build, improve, and expand the NOC team's capabilities
- Train and support team members in closing knowledge gaps
- Participate in ongoing projects and customer onboarding initiatives
- Conduct welcome calls with customers to introduce services and support onboarding
- Serve as a focal point for support and field engineering by understanding business use cases
- Contribute to continual service improvement by reviewing, updating, and creating operational processes and procedures
**The Qualifications We Seek**
- **1-3 years of experience**
as a
**Support Engineer (Tier 1-2), IT Systems Administrator, NOC Engineer, or Network Operations Engineer**
, preferably within web, cloud, networking, or information security environments -
**Required**
- Excellent oral and written communication skills -
**Required**
- Strong technical expertise in networking, TCP/IP, firewalls, and proxy servers
- Experience with ISP, DNS, DHCP, NAT, and HTTP/HTTPS
- Ability to read application system logs and identify relevant root causes of issues
- Strong troubleshooting skills with passion for solving complex technical problems in live production environments
- Experience working with Cloud and SaaS (Software as a Service) technology providers
- Familiarity with network and security protocols and standards
- Ability to adapt in a rapidly changing environment while managing multiple simultaneous priorities
- Ability to thrive in a fast-paced operational setting
- Ability to collaborate effectively with a globally dispersed, cross-cultural team
**Job Overview**
Employment type: Indefinite Term Type Contract
Shift: Day Shift, Weekends Off
Work setup: Work From Home / Remote
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
**https://emapta.com/training-calendar/**
)
**Who are we?**
EMAPTA is a trusted global outsourcing company built on a commitment to excellence, meaningful career growth, and world-class partnerships. We connect exceptional talent with international opportunities while providing strong local support, premium benefits, and a people-first culture. Through global exposure, long-term career pathways, and a high-performance environment designed for top-tier professionals, Emapta empowers talent to thrive, contribute, and create lasting impact-wherever they are in the world.
**#EmpoweringPeople #EmaptaEra**
Advance your cybersecurity career with work that protects critical business operations at scale. The
**NOCaaS L1 Engineer**
delivers frontline network monitoring, incident troubleshooting, and cloud security support that enables seamless enterprise connectivity worldwide. Backed by global exposure, continuous upskilling, and premium benefits, Emapta offers a long-term career destination built for ambitious, high-performing technical talent.
**About the Client**
Our client is a
**recognized innovator in**
**Cybersecurity-as-a-Service**
, redefining how enterprises connect and secure users, branches, cloud resources, and applications through a unified cloud-native platform. By converging networking and security into a single intelligent solution, our client enables organizations worldwide to simplify infrastructure, improve visibility, strengthen threat protection, and scale securely in an increasingly connected digital landscape.
**Your Daily Tasks**
- Own and manage production system uptime and functionality, including troubleshooting and identifying solutions for system and network issues
- Engage with concerned teams and stakeholders to identify and resolve issues
- Investigate incidents and provide periodic updates to customers regarding service status
- Track and monitor system status, identifying both areas of concern and operational growth opportunities
- Mitigate outages and system malfunctions to avoid customer impact and escalate issues based on urgency and priority
- Work with third-party service providers to resolve network and system issues
- Provide support for customer concerns related to last-mile connectivity
- Help build, improve, and expand the NOC team's capabilities
- Train and support team members in closing knowledge gaps
- Participate in ongoing projects and customer onboarding initiatives
- Conduct welcome calls with customers to introduce services and support onboarding
- Serve as a focal point for support and field engineering by understanding business use cases
- Contribute to continual service improvement by reviewing, updating, and creating operational processes and procedures
**The Qualifications We Seek**
- **1-3 years of experience**
as a
**Support Engineer (Tier 1-2), IT Systems Administrator, NOC Engineer, or Network Operations Engineer**
, preferably within web, cloud, networking, or information security environments -
**Required**
- Excellent oral and written communication skills -
**Required**
- Strong technical expertise in networking, TCP/IP, firewalls, and proxy servers
- Experience with ISP, DNS, DHCP, NAT, and HTTP/HTTPS
- Ability to read application system logs and identify relevant root causes of issues
- Strong troubleshooting skills with passion for solving complex technical problems in live production environments
- Experience working with Cloud and SaaS (Software as a Service) technology providers
- Familiarity with network and security protocols and standards
- Ability to adapt in a rapidly changing environment while managing multiple simultaneous priorities
- Ability to thrive in a fast-paced operational setting
- Ability to collaborate effectively with a globally dispersed, cross-cultural team
**Job Overview**
Employment type: Indefinite Term Type Contract
Shift: Day Shift, Weekends Off
Work setup: Work From Home / Remote
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
**https://emapta.com/training-calendar/**
)
**Who are we?**
EMAPTA is a trusted global outsourcing company built on a commitment to excellence, meaningful career growth, and world-class partnerships. We connect exceptional talent with international opportunities while providing strong local support, premium benefits, and a people-first culture. Through global exposure, long-term career pathways, and a high-performance environment designed for top-tier professionals, Emapta empowers talent to thrive, contribute, and create lasting impact-wherever they are in the world.
**#EmpoweringPeople #EmaptaEra**
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- Human Resources Specialist — CCBS
- Information Technology Help Desk Technician — Techi
- Агенти за продажни салони (работа со скратено работно време од 30 часа неделно) — Mellon Group of Companies
- Microsoft Technologies Specialists – Multiple Open Positions — MoreOne Technologies
- Business Intelligence Analyst — Casumo
- CON 2026 -16 - International ICT Consultant – Digital Architecture and Remittance Systems Analysis — IOM
- Truck Driver Recruiter — Magnum Freight Inc - Skopje
- Junior Graphic Designer — Citrus
- РЕФЕРЕНТ ЗА НАБАВКИ (PURCHASER) — VDL Bus Macedonia
- Insurance Administrative Assistant — OIP Insurtech
- Finance Specialist — GlassBalkan
- CON 2026-21 - Local Legal Consultant – DIM Governance — IOM - UN Migration
- Customer Service Agent (eCommerce – Fashion) - Remote — Say HELO!
- IT Infrastructure Project Manager — G+D Netcetera
- B2B Client Acquisition Business Partner — Cel Mare Media
- Telecommunications Engineer — Kalaja Talent Consulting
- Inside Sales representative — YAGEO Group
- Cook/er — Albatalent Recruitment
- POS System Tech Support Specialist 📍 Kičevo, North Macedonia — In-Office Position — ALBABRIDGES
- Buyer — YAGEO Group
- Engineer — Chrome Zone, LLC
- Junior Payroll Specialist (Remote) — Swapp Agency
- Senior Criminal Justice and Anti-Corruption Adviser (S2) — OSCE
- Business Development Representative — Prospex Development
- CON 2026-20 - Local Economist Consultant – Market Assessment — IOM
- Backend .NET Developer — Hornetsecurity
- CON 2026-17 - International Legal Consultant – Regulatory and Compliance Frameworks — IOM
- Entry-Level Recruiter — TalentBridge Albania
- CON 2026-21 - Local Legal Consultant – DIM Governance — IOM
- QA Automation Engineer – Network Systems — Lorena Gjeta
