Incident Management Specialist
Sisal Hub Albania
/job-details/4525
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**About us:**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market
We are looking for a
**Incident Management Specialist**
to join our team and contribute to the development and enhancement of our
**IT Operation & Control Room Department.**
**What you'll do:**
- The specialist will be responsible for the correct detection, taking charge and managing the alerts and must ensure coverage on shifts 24H;
- Guarantee the continuity of all services, acting promptly and preventing the occurrence of fails and disservices;
- Performs first-level monitoring activities, of the Infrastructural, Network and Application type (extract and analyze data to translate them into useful information for Operations for timely and correct intervention);
- Carries out the Operational activities (including some specific activities related to the management of the Competitions and Office Automation) and first level activities related to the Incident Management Department;
- Support for the resolution of incidents, for the identification and addressing of massive / central problems, acting as a constant interface with the groups of Technicians and Systems Engineers or specialists on the Network;
- Supervise the monitoring events from different tools to ensure the correct functioning of all components, solve and address massive problems in a timely manner;
- Use the company systems in an appropriate and timely manner.
- Please take in consideration that this job profile requires WorkShifts (5 days/week, on a rotation work shift based)
**What you'll bring:**
- 1-2 year relevant work experience;
- Bachelor Degree in IT/Technical/Scientific or other relevant fields;
- Good knowledge of all the monitoring areas of the Incident Management Department and related tools
- Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack)
- Ability to be flexible in the problem solving process;
- Ability to work in a dynamic environment and large teams;
- Fluent in Italian language (both written & spoken) and good understanding of English language.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market
We are looking for a
**Incident Management Specialist**
to join our team and contribute to the development and enhancement of our
**IT Operation & Control Room Department.**
**What you'll do:**
- The specialist will be responsible for the correct detection, taking charge and managing the alerts and must ensure coverage on shifts 24H;
- Guarantee the continuity of all services, acting promptly and preventing the occurrence of fails and disservices;
- Performs first-level monitoring activities, of the Infrastructural, Network and Application type (extract and analyze data to translate them into useful information for Operations for timely and correct intervention);
- Carries out the Operational activities (including some specific activities related to the management of the Competitions and Office Automation) and first level activities related to the Incident Management Department;
- Support for the resolution of incidents, for the identification and addressing of massive / central problems, acting as a constant interface with the groups of Technicians and Systems Engineers or specialists on the Network;
- Supervise the monitoring events from different tools to ensure the correct functioning of all components, solve and address massive problems in a timely manner;
- Use the company systems in an appropriate and timely manner.
- Please take in consideration that this job profile requires WorkShifts (5 days/week, on a rotation work shift based)
**What you'll bring:**
- 1-2 year relevant work experience;
- Bachelor Degree in IT/Technical/Scientific or other relevant fields;
- Good knowledge of all the monitoring areas of the Incident Management Department and related tools
- Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack)
- Ability to be flexible in the problem solving process;
- Ability to work in a dynamic environment and large teams;
- Fluent in Italian language (both written & spoken) and good understanding of English language.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
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