**Optima Albania is looking for an experienced Supervisor to join our Data Entry campaign on a full-time basis.
The campaign is focused on the entry and processing of contractual data for new customers, as well as Cluster Business activities.
Key Responsibilities
• Lead, manage, motivate and support the Data Entry team on a daily basis
• Organize and coordinate the team’s daily activities and workflow
• Monitor team performance, productivity and KPIs
• Ensure the quality, accuracy and correct processing of data in Italian
• Provide ongoing coaching, support and training to team members
• Prepare reports on campaign performance and progress in both Italian and Albanian
• Maintain direct communication with management and Italian clients when required
• Identify operational issues and implement effective solutions to ensure efficiency and continuity of the workflow
• Ensure compliance with internal procedures, quality standards and campaign objectives
Requirements & Qualifications
• Excellent knowledge of Italian – C1/C2 level, both written and spoken
• Proven previous experience as a Team Leader, Supervisor or Team Manager
• Previous experience in Data Entry or similar operational processes is considered a strong plus
• Excellent organizational and analytical skills, with strong attention to detail
• Very good knowledge of MS Office, particularly Excel
• Strong leadership and time-management skills
• Excellent communication and problem-solving abilities
• Ability to work in a dynamic, target-oriented environment
What We Offer
• A professional, dynamic and supportive working environment
• Competitive salary
• Performance bonus
• Real opportunities for professional growth and career development within the company
• Full-time employment within a structured and growing organization**
The campaign is focused on the entry and processing of contractual data for new customers, as well as Cluster Business activities.
Key Responsibilities
• Lead, manage, motivate and support the Data Entry team on a daily basis
• Organize and coordinate the team’s daily activities and workflow
• Monitor team performance, productivity and KPIs
• Ensure the quality, accuracy and correct processing of data in Italian
• Provide ongoing coaching, support and training to team members
• Prepare reports on campaign performance and progress in both Italian and Albanian
• Maintain direct communication with management and Italian clients when required
• Identify operational issues and implement effective solutions to ensure efficiency and continuity of the workflow
• Ensure compliance with internal procedures, quality standards and campaign objectives
Requirements & Qualifications
• Excellent knowledge of Italian – C1/C2 level, both written and spoken
• Proven previous experience as a Team Leader, Supervisor or Team Manager
• Previous experience in Data Entry or similar operational processes is considered a strong plus
• Excellent organizational and analytical skills, with strong attention to detail
• Very good knowledge of MS Office, particularly Excel
• Strong leadership and time-management skills
• Excellent communication and problem-solving abilities
• Ability to work in a dynamic, target-oriented environment
What We Offer
• A professional, dynamic and supportive working environment
• Competitive salary
• Performance bonus
• Real opportunities for professional growth and career development within the company
• Full-time employment within a structured and growing organization**