IT Support - Governance Senior Specialist
Sisal Hub Albania
/job-details/1543
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**About us:**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
We are looking for an experienced
**IT Support Governance Senior Specialist to**
join our team of
**IT Support Governance, IT Support II Level Department.**
**The IT Support Governance Senior Specialist**
is responsible for ensuring that IT support operations adhere to established policies, procedures, and best practices. This role focuses on maintaining compliance, driving process improvements, and enhancing the overall efficiency and effectiveness. The senior specialist will work closely with various IT teams, stakeholders, and management to implement and monitor governance frameworks.
**What you'll do:**
- Create and maintain comprehensive bug reports, ensuring accuracy and timeliness of information.
- Analyze bug data to identify trends, patterns, and areas for improvement.
- Present reports to key managers, providing clear and concise information on bug status.
- Own the bug reporting process, ensuring its effectiveness and efficiency.
- Conduct governance activities and solicit input at all levels, ensuring compliance with procedures and timelines.
- Organize and conduct regular meetings with all Factories for bug management, facilitating communication and problem resolution.
- Monitor and control the bug management process, ensuring that bugs are addressed and resolved efficiently.
- Monitor the quality of IT support service and implement corrective actions when necessary.
**What you'll bring:**
- Bachelor’s degree in information technology, Business Administration, or a related field.
- 1 years of experience in IT support, governance, compliance, or a related field.
- Experience with IT service management frameworks and tools
- Experience with bug tracking systems.
- Strong understanding of IT support processes and best practices.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of regulatory compliance is preferable.
- Experience with audit and compliance processes is preferable.
- Good knowledge of Italian & English language.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
We are looking for an experienced
**IT Support Governance Senior Specialist to**
join our team of
**IT Support Governance, IT Support II Level Department.**
**The IT Support Governance Senior Specialist**
is responsible for ensuring that IT support operations adhere to established policies, procedures, and best practices. This role focuses on maintaining compliance, driving process improvements, and enhancing the overall efficiency and effectiveness. The senior specialist will work closely with various IT teams, stakeholders, and management to implement and monitor governance frameworks.
**What you'll do:**
- Create and maintain comprehensive bug reports, ensuring accuracy and timeliness of information.
- Analyze bug data to identify trends, patterns, and areas for improvement.
- Present reports to key managers, providing clear and concise information on bug status.
- Own the bug reporting process, ensuring its effectiveness and efficiency.
- Conduct governance activities and solicit input at all levels, ensuring compliance with procedures and timelines.
- Organize and conduct regular meetings with all Factories for bug management, facilitating communication and problem resolution.
- Monitor and control the bug management process, ensuring that bugs are addressed and resolved efficiently.
- Monitor the quality of IT support service and implement corrective actions when necessary.
**What you'll bring:**
- Bachelor’s degree in information technology, Business Administration, or a related field.
- 1 years of experience in IT support, governance, compliance, or a related field.
- Experience with IT service management frameworks and tools
- Experience with bug tracking systems.
- Strong understanding of IT support processes and best practices.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of regulatory compliance is preferable.
- Experience with audit and compliance processes is preferable.
- Good knowledge of Italian & English language.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
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