IT Support / Supervisor
Bulls Media Worldgroup
/job-details/8818
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Shiko punët aktive.
**We're currently looking for an IT Support Specialist to join our team at our Albania office.**
****
**What You Will Do**
- Manage users, permissions, and access rights across company applications and systems.
- Handle IT-related employee onboarding and offboarding processes.
- Provide technical support to employees, including on-site staff, remote users, and other offices.
- Troubleshoot hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing cases, and assessing business impact.
- Manage virtual servers and Windows and Linux operating systems.
- Take responsibility for IT equipment at the CITY office, including purchasing, setup, maintenance, and inventory management.
- Install, configure, maintain, and upgrade computer hardware, components, and software.
- Apply and maintain required software packages and server services across PCs, laptops, and other IT systems.
- Provide administration and support for Google Workspace.
- Support the integration, configuration, administration, and continuous improvement of systems such as Monday.com, Freshdesk, Slack, and Make/Integromat.
- Maintain the reliable operation of computer systems, network servers, and virtualization environments.
- Work closely with the IT Manager and other members of the IT team to ensure smooth day-to-day IT operations and timely resolution of support requests.
**Requirements and Skills:**
- Location - Tirana.
- At least 3 years of experience in IT Support, Help Desk, or a similar technical support role.
- Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Strong service-oriented mindset with a proactive and positive approach.
- Good knowledge of computer systems, hardware, networking software, and networking protocols.
- Experience with Google Workspace administration and support.
- Experience with basic operations of cloud platforms (Azure, AWS, GCP)
- Experience with Make/Integromat, Zapier, Monday.com, or similar tools is a plus.
- Strong analytical and problem-solving skills.
- Ability to learn independently and adapt to new technologies and systems.
- Upper-intermediate English proficiency.
****
**What You Will Do**
- Manage users, permissions, and access rights across company applications and systems.
- Handle IT-related employee onboarding and offboarding processes.
- Provide technical support to employees, including on-site staff, remote users, and other offices.
- Troubleshoot hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing cases, and assessing business impact.
- Manage virtual servers and Windows and Linux operating systems.
- Take responsibility for IT equipment at the CITY office, including purchasing, setup, maintenance, and inventory management.
- Install, configure, maintain, and upgrade computer hardware, components, and software.
- Apply and maintain required software packages and server services across PCs, laptops, and other IT systems.
- Provide administration and support for Google Workspace.
- Support the integration, configuration, administration, and continuous improvement of systems such as Monday.com, Freshdesk, Slack, and Make/Integromat.
- Maintain the reliable operation of computer systems, network servers, and virtualization environments.
- Work closely with the IT Manager and other members of the IT team to ensure smooth day-to-day IT operations and timely resolution of support requests.
**Requirements and Skills:**
- Location - Tirana.
- At least 3 years of experience in IT Support, Help Desk, or a similar technical support role.
- Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Strong service-oriented mindset with a proactive and positive approach.
- Good knowledge of computer systems, hardware, networking software, and networking protocols.
- Experience with Google Workspace administration and support.
- Experience with basic operations of cloud platforms (Azure, AWS, GCP)
- Experience with Make/Integromat, Zapier, Monday.com, or similar tools is a plus.
- Strong analytical and problem-solving skills.
- Ability to learn independently and adapt to new technologies and systems.
- Upper-intermediate English proficiency.
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