Customer Service Manager (E-commerce / Dropshipping)
BJ-Ecom B.V.
/job-details/4185
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
BJ Ecom is a fast-growing dropshipping company managing 50+ Shopify stores across Europe and the US. With a team of 25+ members and expanding rapidly, we are focused on delivering exceptional customer experiences at scale.
## Tasks
We are looking for an experienced Customer Support Manager to lead and optimize our customer service operations. You will oversee a team of 12 Customer Support agents, ensure smooth daily operations, and continuously improve support systems and performance.
## Requirements
* Proven experience managing a large customer support team (10+ agents)
\- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
\- Strong understanding of customer support KPIs and performance management
\- Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.)
\- Excellent leadership, communication, and problem-solving skills
\- Highly organized and data-driven mindset
\- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes
## Benefits
* Fully remote work environment
\- Opportunity to manage a large-scale CS operation
\- Fast-paced, growth-driven team
\- Room for career growth and leadership impact
Please send your resume along with a short summary of your experience managing large customer support teams and scaling operations.
## Tasks
We are looking for an experienced Customer Support Manager to lead and optimize our customer service operations. You will oversee a team of 12 Customer Support agents, ensure smooth daily operations, and continuously improve support systems and performance.
## Requirements
* Proven experience managing a large customer support team (10+ agents)
\- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
\- Strong understanding of customer support KPIs and performance management
\- Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.)
\- Excellent leadership, communication, and problem-solving skills
\- Highly organized and data-driven mindset
\- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes
## Benefits
* Fully remote work environment
\- Opportunity to manage a large-scale CS operation
\- Fast-paced, growth-driven team
\- Room for career growth and leadership impact
Please send your resume along with a short summary of your experience managing large customer support teams and scaling operations.
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- Truck Dispatch Assistant no Previous Experience Needed - USA Market — Prestige Hauling
- Trust & Safety Product Manager — David Kennedy Recruitment Ltd.
- Customer Care Support — Sisal Digital Hub Albania
- Digital Operations Assistant — AdSolution
- Graphic Designer — 1001 Solutions
- Structural Engineer — Mahalaxmi Enterprises
- Kundenservice-Mitarbeiter – Deutschsprachig (100% Remote) — FH Collective - Academy
- SAP Consultant — KING ICT
- TECHNICAL PRODUCT MANAGER — GROWIN.AL
- TRAJNUES NË DATA ANALYSIS — Dominusoft Company
- DEVOPS / CLOUD ENGINEER — GROWIN.AL
- Analytics Engineer — Babble Cloud
- Sales Specialist - Remote — MarKam Solutions
- Kundenservice-Mitarbeiter – Deutschsprachig (100% Remote) — FH Collective - Academy
- Back End Developer — GROWIN.AL
- Global Talent Attraction and D&I Leader — Nemak S.A.B. de C.V.
- Специјалист за корпоративни комуникации, настани и спонзорства — A1 Makedonija
- CDL A Driver — Acehardware
- SENIOR ACCOUNTING SPECIALIST — eVita shpk
- SENIOR FULL-STACK DEVELOPER / TECH LEAD — GROWIN.AL
- FRONTEND WEB DEVELOPER — GROWIN.AL
- Talent Acquisition Specialist — David Kennedy Recruitment Ltd.
- Ndihmes Ekonomiste (Arketare) — Smart Home Albania
- Finance Controller — Chaos
- Property Manager — Invenio & QHS Macedonia
- Kundenservice-Mitarbeiter – Deutschsprachig (100% Remote) — FH Collective - Academy
- Delivery Director — Symphony
- Kundenservice-Mitarbeiter – Deutschsprachig (100% Remote) — FH Collective - Academy
- German-Speaking Business Development Representative — Revenue Advisory Group
- Tech Operations Engineer — B2Tech
