Customer Service Representative
Choose Balkans
/job-details/3118
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Shiko punët aktive.
Become part of our team
APPLY NOW
Our team is expanding
++ You have a bachelor’s degree in Marketing, Tourism, Business Administration, Hospitality? You have excellent communication skills, ability to multi-task, prioritize and manage time effectively? Then, we’re looking for you! Apply now: hr@choosebalkans.com
Customer Service Representative Job Description
The position requires a Bachelor and/or Master Degree and 1-3 years of experience in the field or in a related area. The candidate should have knowledge of commonly-used concepts, practices and procedures within tourism field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
Tasks:
· Generate sales leads of company’s products and services
· Meet personal/team sales targets
· Follow communication procedures, guidelines and policies
· Handle customer requests and complaints via phone, email, mail or social media within the time limits and follow up to ensure resolution
· Assist with bookings and reservation, refunds, or exchanges
· Inform customer of deals and promotions
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Build sustainable relationships of trust through open and interactive communication
· Work with customer service manager to ensure proper customer service is being delivered
· Compile reports on overall customer satisfaction
Requirements:
· Bachelor Degree in Marketing, Tourism, Business Administration, Master is an advantage
· At least +3years of proven customer support experience
· Strong and excellent communication skills in active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Ability to multi-task, prioritize and manage time effectively
· Negotiation, Positive Attitude and Problem Solving
· Attention to Detail
· Organizational Skills and Adaptability
· Ability to Work Under Pressure
· Computer Skills
Interested candidates should apply by sending an email to hr@choosebalkans.com
We will be glad to interview all candidates selected from the CV screening.
Thank you!
APPLY NOW
Our team is expanding
++ You have a bachelor’s degree in Marketing, Tourism, Business Administration, Hospitality? You have excellent communication skills, ability to multi-task, prioritize and manage time effectively? Then, we’re looking for you! Apply now: hr@choosebalkans.com
Customer Service Representative Job Description
The position requires a Bachelor and/or Master Degree and 1-3 years of experience in the field or in a related area. The candidate should have knowledge of commonly-used concepts, practices and procedures within tourism field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
Tasks:
· Generate sales leads of company’s products and services
· Meet personal/team sales targets
· Follow communication procedures, guidelines and policies
· Handle customer requests and complaints via phone, email, mail or social media within the time limits and follow up to ensure resolution
· Assist with bookings and reservation, refunds, or exchanges
· Inform customer of deals and promotions
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Build sustainable relationships of trust through open and interactive communication
· Work with customer service manager to ensure proper customer service is being delivered
· Compile reports on overall customer satisfaction
Requirements:
· Bachelor Degree in Marketing, Tourism, Business Administration, Master is an advantage
· At least +3years of proven customer support experience
· Strong and excellent communication skills in active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Ability to multi-task, prioritize and manage time effectively
· Negotiation, Positive Attitude and Problem Solving
· Attention to Detail
· Organizational Skills and Adaptability
· Ability to Work Under Pressure
· Computer Skills
Interested candidates should apply by sending an email to hr@choosebalkans.com
We will be glad to interview all candidates selected from the CV screening.
Thank you!
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