Booking & Operations Manager | US Market
LimoLane
/job-details/11493
**LimoLane is redefining luxury transportation**
, serving 1,500+ clients in 500+ cities worldwide. With an ambitious roadmap spanning AI and global expansion, we offer the chance to shape the future of premium mobility and make a real impact.
Our values:
*We own the Journey · We push the boundaries · We stay ahead · We race as one · We go beyond.*
**Booking & Operations Manager US**
We are looking for a
**Booking & Operations Manager US based in Tirana, dedicated to the U.S. market**
, with flexibility for some remote work. Reporting to the Event Manager, you will coordinate the team’s service delivery operations in New York and across the United States.
As a Booking & Operations Manager US at LimoLane, you will play a key role in coordinating our Booking & Operations Specialists, ensuring the smooth delivery of daily transportation services and high-profile events across the U.S. You will be the main operational point of contact for the team and our network of premium transportation providers, ensuring real-time coordination, service quality, and accurate booking execution. You will have the opportunity to make a tangible contribution to LimoLane’s growth and the team’s development.
**Your key responsibilities**
- Coordinate the daily activities of Booking & Operations Specialists, allocating workloads and setting priorities based on volumes, deadlines, and operational needs.
- Oversee the entire booking process, from reservation creation to service delivery and follow-up, maintaining a hands-on role in daily operations and stepping in when needed.
- Support the team in handling complex tasks, encouraging knowledge sharing and skills development.
- Manage operational issues and requests for support from the team, involving the Event Manager when necessary.
- Liaise with local fleet partners to confirm availability, bookings, and service requirements.
- Ensure booking details are accurate for transfers and hourly services, using internal tools and email communication.
- Coordinate day-of-service operations, overseeing chauffeur and vehicle assignments, supplier support, and last-minute changes.
- Monitor service quality against defined KPIs, identifying issues and proposing improvements.
- Ensure compliance with operational standards, including vehicle class, chauffeur conduct, and punctuality.
- Support billing and invoicing by verifying services delivered.
**What will help you succeed**
- Proven experience in customer service, booking management, operations, or logistics, with previous responsibility for coordinating a team.
- Ability to organize workloads, delegate, and manage priorities while maintaining an overview of operations.
- A supportive approach to working with colleagues, providing constructive feedback, and encouraging collaboration.
- Fluency in English at C1 level or above.
- Proficiency in the Microsoft Office suite, particularly Excel.
- Ability to make decisions independently and solve problems, including under pressure and when plans change at the last minute.
- Availability to work
**from 3:00 PM to midnight CET**
, to align with U.S. operational hours.
- Experience in chauffeur-driven transportation or event logistics is a plus.
**What we offer**
- A gross annual salary ranging from
**ALL 1,737,740 to ALL 1,920,660**
, with additional compensation for evening work.
- The opportunity to be part of an exciting journey and help transform an entire industry.
- A young, motivated, and international team, with an average age of 30 and 18 nationalities represented.
- A learning journey with excellent opportunities for professional development and career growth.
**We look forward to meeting you!**
, serving 1,500+ clients in 500+ cities worldwide. With an ambitious roadmap spanning AI and global expansion, we offer the chance to shape the future of premium mobility and make a real impact.
Our values:
*We own the Journey · We push the boundaries · We stay ahead · We race as one · We go beyond.*
**Booking & Operations Manager US**
We are looking for a
**Booking & Operations Manager US based in Tirana, dedicated to the U.S. market**
, with flexibility for some remote work. Reporting to the Event Manager, you will coordinate the team’s service delivery operations in New York and across the United States.
As a Booking & Operations Manager US at LimoLane, you will play a key role in coordinating our Booking & Operations Specialists, ensuring the smooth delivery of daily transportation services and high-profile events across the U.S. You will be the main operational point of contact for the team and our network of premium transportation providers, ensuring real-time coordination, service quality, and accurate booking execution. You will have the opportunity to make a tangible contribution to LimoLane’s growth and the team’s development.
**Your key responsibilities**
- Coordinate the daily activities of Booking & Operations Specialists, allocating workloads and setting priorities based on volumes, deadlines, and operational needs.
- Oversee the entire booking process, from reservation creation to service delivery and follow-up, maintaining a hands-on role in daily operations and stepping in when needed.
- Support the team in handling complex tasks, encouraging knowledge sharing and skills development.
- Manage operational issues and requests for support from the team, involving the Event Manager when necessary.
- Liaise with local fleet partners to confirm availability, bookings, and service requirements.
- Ensure booking details are accurate for transfers and hourly services, using internal tools and email communication.
- Coordinate day-of-service operations, overseeing chauffeur and vehicle assignments, supplier support, and last-minute changes.
- Monitor service quality against defined KPIs, identifying issues and proposing improvements.
- Ensure compliance with operational standards, including vehicle class, chauffeur conduct, and punctuality.
- Support billing and invoicing by verifying services delivered.
**What will help you succeed**
- Proven experience in customer service, booking management, operations, or logistics, with previous responsibility for coordinating a team.
- Ability to organize workloads, delegate, and manage priorities while maintaining an overview of operations.
- A supportive approach to working with colleagues, providing constructive feedback, and encouraging collaboration.
- Fluency in English at C1 level or above.
- Proficiency in the Microsoft Office suite, particularly Excel.
- Ability to make decisions independently and solve problems, including under pressure and when plans change at the last minute.
- Availability to work
**from 3:00 PM to midnight CET**
, to align with U.S. operational hours.
- Experience in chauffeur-driven transportation or event logistics is a plus.
**What we offer**
- A gross annual salary ranging from
**ALL 1,737,740 to ALL 1,920,660**
, with additional compensation for evening work.
- The opportunity to be part of an exciting journey and help transform an entire industry.
- A young, motivated, and international team, with an average age of 30 and 18 nationalities represented.
- A learning journey with excellent opportunities for professional development and career growth.
**We look forward to meeting you!**
