Jupiter BPO is looking for an experienced Spanish Customer Support Manager to join our team.
We are searching for someone who has previously worked as a Team Leader or Customer Support Lead and has successfully managed a team of at least 5 people.
**MUST BE LOCATED IN, MACEDONIA!**
**Working Hours:**
Monday – Saturday
4:00 PM – 12:00 AM CET
**Working Conditions:**
Hybrid /Remote
**Qualifications:**
- Previous experience in customer support
- Experience as a Team Leader, Supervisor, or Lead
- Proven ability to manage and support a team of 5+ people
- Strong communication and problem-solving skills
- Ability to monitor performance, provide feedback, and improve team productivity
- Good English skills, both written and spoken
- Organised, proactive, and reliable personality
**Key responsibilities:**
- Lead and support the customer support team
- Monitor team performance and KPIs
- Help team members improve through coaching and feedback
- Handle escalations and solve customer issues
- Ensure high-quality service and customer satisfaction
- Report on team results and daily operations
**Why join Jupiter BPO?**
- Supportive and professional work environment
- Opportunity to lead and grow with the company
- Work with international clients and teams
- Be part of a company focused on quality, trust, and results
- If you have leadership experience in customer support and are ready to take ownership of a team, we would love to hear from you.
**How to Apply**
Apply directly through LinkedIn or send us your CV to our email, careers@jupiterbpo.com with the subject line: CS Manager (IB).
We are searching for someone who has previously worked as a Team Leader or Customer Support Lead and has successfully managed a team of at least 5 people.
**MUST BE LOCATED IN, MACEDONIA!**
**Working Hours:**
Monday – Saturday
4:00 PM – 12:00 AM CET
**Working Conditions:**
Hybrid /Remote
**Qualifications:**
- Previous experience in customer support
- Experience as a Team Leader, Supervisor, or Lead
- Proven ability to manage and support a team of 5+ people
- Strong communication and problem-solving skills
- Ability to monitor performance, provide feedback, and improve team productivity
- Good English skills, both written and spoken
- Organised, proactive, and reliable personality
**Key responsibilities:**
- Lead and support the customer support team
- Monitor team performance and KPIs
- Help team members improve through coaching and feedback
- Handle escalations and solve customer issues
- Ensure high-quality service and customer satisfaction
- Report on team results and daily operations
**Why join Jupiter BPO?**
- Supportive and professional work environment
- Opportunity to lead and grow with the company
- Work with international clients and teams
- Be part of a company focused on quality, trust, and results
- If you have leadership experience in customer support and are ready to take ownership of a team, we would love to hear from you.
**How to Apply**
Apply directly through LinkedIn or send us your CV to our email, careers@jupiterbpo.com with the subject line: CS Manager (IB).
