Helpdesk Customer Care Representative (Italian/French-speaking)
AccA19
**We are looking for: Helpdesk Customer Care Representatives (Italian or French-speaking)**
📍
**Location:**
On-site, Tirana
🕒
**Employment type:**
Full-time / Part-time
🌍
**Languages:**
Italian or French (C1), additional languages are a plus
🏢
**About Us**
Acca19 was founded in 2016 following many years of international experience in the
**BPO (Business Process Outsourcing)**
sector.
Today we are established both nationally and internationally, supporting leading brands in industries such as:
🍔 Food
🚴 Delivery
🏥 Healthcare
🛴 Micromobility
🛍️ Retail
💻 ICT and more.
Our team grows every year, together with our projects and clients – a clear sign of the quality and value of the way we work.
We manage
**multichannel and multilingual customer interactions**
, including:
📞 Resolving support tickets
🛒 Selling products and services
📅 Scheduling appointments
📊 Conducting market research
💬 Managing social media profiles and e-commerce platforms
We support companies of all sizes – from start-ups to international corporations – across sectors such as retail, energy, telecommunications, pharmaceuticals, marketing, and more.
Our formula for success?
👉 The strategic combination of
**know-how, information, and tools**
to deliver the best possible solution for each client.
🎯
**Your Responsibilities**
- Provide
**1st-level customer support**
- Handle customer inquiries via
**phone**
- Assist users with
**basic technical issues**
- Collaborate with internal teams to
**continuously improve service quality**
🧩
**Your Profile**
✅ Very good
**Italian or French language skills (minimum C1 level)**
✅ Previous experience in
**customer service or helpdesk**
is an advantage
✅ Good
**IT user skills**
✅ Strong
**communication skills, teamwork, and problem-solving attitude**
💼
**What We Offer**
🌍 An
**international and growing environment**
🤝 A
**supportive team and modern company culture**
📈
**Career development opportunities**
and long-term prospects
🧠
**Training and continuous learning**
📩
**Interested?**
We look forward to receiving your application!
👉 Please send your
**CV by email**
to:
**recruiting@acca19al.com**
📍
**Location:**
On-site, Tirana
🕒
**Employment type:**
Full-time / Part-time
🌍
**Languages:**
Italian or French (C1), additional languages are a plus
🏢
**About Us**
Acca19 was founded in 2016 following many years of international experience in the
**BPO (Business Process Outsourcing)**
sector.
Today we are established both nationally and internationally, supporting leading brands in industries such as:
🍔 Food
🚴 Delivery
🏥 Healthcare
🛴 Micromobility
🛍️ Retail
💻 ICT and more.
Our team grows every year, together with our projects and clients – a clear sign of the quality and value of the way we work.
We manage
**multichannel and multilingual customer interactions**
, including:
📞 Resolving support tickets
🛒 Selling products and services
📅 Scheduling appointments
📊 Conducting market research
💬 Managing social media profiles and e-commerce platforms
We support companies of all sizes – from start-ups to international corporations – across sectors such as retail, energy, telecommunications, pharmaceuticals, marketing, and more.
Our formula for success?
👉 The strategic combination of
**know-how, information, and tools**
to deliver the best possible solution for each client.
🎯
**Your Responsibilities**
- Provide
**1st-level customer support**
- Handle customer inquiries via
**phone**
- Assist users with
**basic technical issues**
- Collaborate with internal teams to
**continuously improve service quality**
🧩
**Your Profile**
✅ Very good
**Italian or French language skills (minimum C1 level)**
✅ Previous experience in
**customer service or helpdesk**
is an advantage
✅ Good
**IT user skills**
✅ Strong
**communication skills, teamwork, and problem-solving attitude**
💼
**What We Offer**
🌍 An
**international and growing environment**
🤝 A
**supportive team and modern company culture**
📈
**Career development opportunities**
and long-term prospects
🧠
**Training and continuous learning**
📩
**Interested?**
We look forward to receiving your application!
👉 Please send your
**CV by email**
to:
**recruiting@acca19al.com**
