Technical Support Training Program
Metergram
/job-details/3822
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Shiko punët aktive.
Are you passionate about technology and eager to launch your career in technical support? We are looking for several driven, curious, and analytical trainees to join our Technical Support Engineering team. This is your opportunity to gain hands-on experience in a fast-growing industry while working alongside seasoned professionals who are shaping the future of Electric Vehicle (EV) technology.
**What We're Looking For**
The ideal candidates bring a mix of technical aptitude and a genuine hunger to learn:
- Strong logical thinking and structured problem-solving abilities
- Great analytical vision with the ability to break down complex issues into actionable steps
- Foundational understanding of Cloud services (AWS, Azure, GCP, or similar)
- Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewalls)
- Basic knowledge of operating systems (Linux and/or Windows administration)
- Understanding of APIs, REST services, and web technologies
- Exposure to scripting or programming languages (Python, Bash, PowerShell, or similar)
- Excellent written and verbal communication skills in English
- Ability to work collaboratively in a team-oriented environment
- Self-motivated with a strong desire to learn and grow in a technical role
- Familiarity with ticketing systems (Jira, ServiceNow, Zendesk) is a plus
- Knowledge of cybersecurity basics and data protection principles is a plus
**Your Day-to-Day**
As a Technical Support Engineering Trainee, you will:
- Assist in diagnosing and resolving technical support tickets from customers and internal stakeholders
- Reproduce reported issues in staging and production environments
- Document troubleshooting procedures, runbooks, and knowledge base articles
- Participate in root cause analysis sessions and contribute to post-mortem reports
- Support the team in writing and executing test automation scripts
- Help monitor system health dashboards and escalate anomalies
- Collaborate on compliance documentation related to NIS2 and other regulatory standards
**Qualifications**
- Currently pursuing a degree in
**Computer Science at FINKI**
- Available for a minimum of 3 months
- A portfolio, GitHub profile, or any personal projects are a bonus but not required
**What You'll Gain**
This isn't just an traineeship — it's a launchpad for your career. Here's what's in it for you:
- Work in the Electric Vehicle (EV) industry — one of the fastest-growing technology sectors in the world
- Collaborate with top-rated EV companies and gain firsthand exposure to cutting-edge platforms
- Contribute to real product improvements, including writing and maintaining automation tests
- Learn how to properly intake, triage, and document technical issues following industry best practices
- Gain practical experience with the latest NIS2 Directive and cybersecurity compliance frameworks
- Develop proficiency with enterprise-grade monitoring, logging, and diagnostic tools
- Build expertise in cloud infrastructure and DevOps workflows
- Work with cross-functional teams including engineering, product, and QA
- Receive mentorship from experienced engineers and team leads
- Potential opportunity for a full-time position upon successful completion of the program. As a permanent team member, your role will evolve to include
**participating in a rotating shift schedule**
(to ensure our EV infrastructure remains stable. This includes scheduled
**afternoon/second shifts**
and
**weekend rotations**
.
**What We're Looking For**
The ideal candidates bring a mix of technical aptitude and a genuine hunger to learn:
- Strong logical thinking and structured problem-solving abilities
- Great analytical vision with the ability to break down complex issues into actionable steps
- Foundational understanding of Cloud services (AWS, Azure, GCP, or similar)
- Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewalls)
- Basic knowledge of operating systems (Linux and/or Windows administration)
- Understanding of APIs, REST services, and web technologies
- Exposure to scripting or programming languages (Python, Bash, PowerShell, or similar)
- Excellent written and verbal communication skills in English
- Ability to work collaboratively in a team-oriented environment
- Self-motivated with a strong desire to learn and grow in a technical role
- Familiarity with ticketing systems (Jira, ServiceNow, Zendesk) is a plus
- Knowledge of cybersecurity basics and data protection principles is a plus
**Your Day-to-Day**
As a Technical Support Engineering Trainee, you will:
- Assist in diagnosing and resolving technical support tickets from customers and internal stakeholders
- Reproduce reported issues in staging and production environments
- Document troubleshooting procedures, runbooks, and knowledge base articles
- Participate in root cause analysis sessions and contribute to post-mortem reports
- Support the team in writing and executing test automation scripts
- Help monitor system health dashboards and escalate anomalies
- Collaborate on compliance documentation related to NIS2 and other regulatory standards
**Qualifications**
- Currently pursuing a degree in
**Computer Science at FINKI**
- Available for a minimum of 3 months
- A portfolio, GitHub profile, or any personal projects are a bonus but not required
**What You'll Gain**
This isn't just an traineeship — it's a launchpad for your career. Here's what's in it for you:
- Work in the Electric Vehicle (EV) industry — one of the fastest-growing technology sectors in the world
- Collaborate with top-rated EV companies and gain firsthand exposure to cutting-edge platforms
- Contribute to real product improvements, including writing and maintaining automation tests
- Learn how to properly intake, triage, and document technical issues following industry best practices
- Gain practical experience with the latest NIS2 Directive and cybersecurity compliance frameworks
- Develop proficiency with enterprise-grade monitoring, logging, and diagnostic tools
- Build expertise in cloud infrastructure and DevOps workflows
- Work with cross-functional teams including engineering, product, and QA
- Receive mentorship from experienced engineers and team leads
- Potential opportunity for a full-time position upon successful completion of the program. As a permanent team member, your role will evolve to include
**participating in a rotating shift schedule**
(to ensure our EV infrastructure remains stable. This includes scheduled
**afternoon/second shifts**
and
**weekend rotations**
.
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