CRM & Sales Operations Manager
Crystalia Glass LLC
/job-details/13328
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation.
We are strengthening our commercial function and looking for a
**CRM & Sales Operations Manager**
to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports.
**Employment Type:**
- Full-time 8.30 am - 5 pm, NY (EST zone)
- Remote work
- B2B contract (sole proprietorship status or corporate entity)
**Key responsibilities:**
**CRM setup and process design**
- Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release
- Define rules for each stage: goal, entry and exit criteria, required data and next steps
- Set ownership at each stage and at handover, and agree SLAs for response time and escalation
**Process control and data quality**
- Audit deals to check that CRM stages and next steps match actual client communication
- Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons
- Keep CRM data accurate and resolve recurring issues with team leads
**Training**
- Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change
**Reporting and analytics**
- Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence
- Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager
**Automation and AI**
- Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client
- Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM
**Requirements**
**The core of this role is hands-on CRM administration and sales process design.**
- Experience in CRM administration, sales operations or revenue operations
- Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages, permissions and reports
- Experience designing deal stages, handover rules and SLAs
- Experience fixing CRM data issues and building sales reports personally
- Experience automating deal workflows and writing requirements for integrations
**Also important**
- Experience training sales reps to work correctly in the CRM
- Hands-on experience bringing AI into a sales team's daily work, from building to measuring results
- Understanding of the full sales cycle, from first contact to order handover
- Strong analytical skills and careful conclusions from data
- Experience driving change through team leads without direct authority; strong team player
- Fluent English (C1/C2)
**Nice to have**
- Setting up or migrating a CRM from scratch
- Experience with a complex physical product with a long sales cycle
**Benefits**
- Competitive base salary + performance-based bonuses
- Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way
- Direct influence on how the sales process runs, with data that leadership relies on
- Hands-on work with automation and AI in real sales processes
- Joining a highly professional and dynamic team
- Exciting experience working with prestigious clients in the US market
We are strengthening our commercial function and looking for a
**CRM & Sales Operations Manager**
to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports.
**Employment Type:**
- Full-time 8.30 am - 5 pm, NY (EST zone)
- Remote work
- B2B contract (sole proprietorship status or corporate entity)
**Key responsibilities:**
**CRM setup and process design**
- Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release
- Define rules for each stage: goal, entry and exit criteria, required data and next steps
- Set ownership at each stage and at handover, and agree SLAs for response time and escalation
**Process control and data quality**
- Audit deals to check that CRM stages and next steps match actual client communication
- Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons
- Keep CRM data accurate and resolve recurring issues with team leads
**Training**
- Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change
**Reporting and analytics**
- Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence
- Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager
**Automation and AI**
- Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client
- Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM
**Requirements**
**The core of this role is hands-on CRM administration and sales process design.**
- Experience in CRM administration, sales operations or revenue operations
- Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages, permissions and reports
- Experience designing deal stages, handover rules and SLAs
- Experience fixing CRM data issues and building sales reports personally
- Experience automating deal workflows and writing requirements for integrations
**Also important**
- Experience training sales reps to work correctly in the CRM
- Hands-on experience bringing AI into a sales team's daily work, from building to measuring results
- Understanding of the full sales cycle, from first contact to order handover
- Strong analytical skills and careful conclusions from data
- Experience driving change through team leads without direct authority; strong team player
- Fluent English (C1/C2)
**Nice to have**
- Setting up or migrating a CRM from scratch
- Experience with a complex physical product with a long sales cycle
**Benefits**
- Competitive base salary + performance-based bonuses
- Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way
- Direct influence on how the sales process runs, with data that leadership relies on
- Hands-on work with automation and AI in real sales processes
- Joining a highly professional and dynamic team
- Exciting experience working with prestigious clients in the US market
