B2B Support Analyst
Deltatre
/job-details/3097
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We’re looking for a motivated and curious Support Analyst to join our Operations Support team. This is perfect role for someone freshly graduated starting their career in IT or with limited experience who is eager to learn and grow.
You’ll be part of the team that monitors applications and infrastructure to keep services running smoothly. With guidance and training, you’ll learn how to handle support requests, investigate issues, and help restore normal service as quickly as possible when incidents occur.
***For this role you must be able to work in our office based in Skopje.***
***This is a full-time position and you must be able to participate in shift-based cover (including out-of-hours on rotation).***
**Responsibilities**
- Monitor systems and applications to ensure everything is up and running.
- Assist with investigating and resolving incidents under supervision.
- Manage incoming support requests via email and ticketing systems.
- Communicate with customers and internal teams to provide updates.
- Follow runbooks and checklists to ensure smooth daily operations.
- Escalate issues to senior team members when needed.
- Learn to use monitoring and diagnostic tools to troubleshoot problems.
- Keep documentation up to date (procedures, common fixes, knowledge base).
**Requirements**
**A B2B Support Analyst with a love for technology, and:**
- Basic knowledge of web applications
- Familiarity with Windows, Mac or Linux operating systems
- Interest in cloud computing and/or databases
- Good problem-solving and communication skills
- Eagerness to build a career in IT support
**Nice to have:**
- Understanding of basic networking and communication protocols
- Familiarity with monitoring tools or IT ticketing systems
**We’re looking for someone who is:**
- **driven**
to push the boundaries and lead change and performance
- **communicative**
to leave no-one in the dark and to work with your team successfully
- **reliable**
so we know that we can call on you to meet deadlines
- **passionate**
about the latest technologies and standards
- **proactive**
to suggest improvements, identify and fix potential issues
- **solid**
technically speaking, to advise both Clients and internal teams
Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.
**Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.**
*Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.*
**What We Offer:**
- Full training and support to develop your technical skills
- A chance to gain real-world experience in a global technology company
- Opportunities to progress into more advanced support or engineering roles
- A collaborative team environment where your ideas are valued
*We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.*
You’ll be part of the team that monitors applications and infrastructure to keep services running smoothly. With guidance and training, you’ll learn how to handle support requests, investigate issues, and help restore normal service as quickly as possible when incidents occur.
***For this role you must be able to work in our office based in Skopje.***
***This is a full-time position and you must be able to participate in shift-based cover (including out-of-hours on rotation).***
**Responsibilities**
- Monitor systems and applications to ensure everything is up and running.
- Assist with investigating and resolving incidents under supervision.
- Manage incoming support requests via email and ticketing systems.
- Communicate with customers and internal teams to provide updates.
- Follow runbooks and checklists to ensure smooth daily operations.
- Escalate issues to senior team members when needed.
- Learn to use monitoring and diagnostic tools to troubleshoot problems.
- Keep documentation up to date (procedures, common fixes, knowledge base).
**Requirements**
**A B2B Support Analyst with a love for technology, and:**
- Basic knowledge of web applications
- Familiarity with Windows, Mac or Linux operating systems
- Interest in cloud computing and/or databases
- Good problem-solving and communication skills
- Eagerness to build a career in IT support
**Nice to have:**
- Understanding of basic networking and communication protocols
- Familiarity with monitoring tools or IT ticketing systems
**We’re looking for someone who is:**
- **driven**
to push the boundaries and lead change and performance
- **communicative**
to leave no-one in the dark and to work with your team successfully
- **reliable**
so we know that we can call on you to meet deadlines
- **passionate**
about the latest technologies and standards
- **proactive**
to suggest improvements, identify and fix potential issues
- **solid**
technically speaking, to advise both Clients and internal teams
Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.
**Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.**
*Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.*
**What We Offer:**
- Full training and support to develop your technical skills
- A chance to gain real-world experience in a global technology company
- Opportunities to progress into more advanced support or engineering roles
- A collaborative team environment where your ideas are valued
*We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.*
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