ServiceNow Support/Administration
Lufthansa Industry Solutions
/job-details/2335
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Shiko punët aktive.
**Tasks**
- Design & Development: Configure and customize ServiceNow applications, including workflows, UI policies, business rules, and integrations.
- Administration: Manage ServiceNow platform upgrades, patches, and performance tuning.
- Process Implementation: Implement ITSM processes such as Incident, Problem, Change, and Request Management.
- Integration: Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
- Support & Troubleshooting: Provide technical support for ServiceNow-related issues and ensure platform stability.
- Documentation: Create and maintain technical documentation for configurations and customizations.
**Requirements**
- Strong experience with ServiceNow platform (ITSM, CMDB, Service Catalog, etc.).
- Knowledge of ITIL processes and best practices.
- Experience with ServiceNow integrations (REST, SOAP, MID Server).
- Familiarity with Service Portal and UI customization.
- Excellent problem-solving and communication skills.
- Design & Development: Configure and customize ServiceNow applications, including workflows, UI policies, business rules, and integrations.
- Administration: Manage ServiceNow platform upgrades, patches, and performance tuning.
- Process Implementation: Implement ITSM processes such as Incident, Problem, Change, and Request Management.
- Integration: Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
- Support & Troubleshooting: Provide technical support for ServiceNow-related issues and ensure platform stability.
- Documentation: Create and maintain technical documentation for configurations and customizations.
**Requirements**
- Strong experience with ServiceNow platform (ITSM, CMDB, Service Catalog, etc.).
- Knowledge of ITIL processes and best practices.
- Experience with ServiceNow integrations (REST, SOAP, MID Server).
- Familiarity with Service Portal and UI customization.
- Excellent problem-solving and communication skills.
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