IT Support - II Level Specialist
Sisal Hub Albania
/job-details/1302
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
**About us:**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
**What you'll do:**
- Provide second-level support for tickets escalated from Technical Support.
- Troubleshoot and resolve issues related to Portal and Mobile Apps, SQL, and system logs.
- Identify bugs and collaborate with the Development Team to resolve them within defined deadlines.
- Ensure accurate reporting and follow-up on unresolved issues.
- Contribute to the continuous improvement of support workflows.
- Report to the Team Leader and maintain clear documentation of support activities.
- Communicate effectively with internal stakeholders to ensure alignment.
**What you'll bring:**
- Bachelor’s degree in Engineering, Informatics, or a related field.
- Minimum 1 year of experience in Level II technical support.
- Solid knowledge of:
- Portal and Mobile App environments
- Linux, Java, Bash, Python
- Docker, Kubernetes
- SQL administration
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Team-oriented mindset with a proactive and adaptable attitude.
- Proficiency in English; basic understanding of Italian is a plus.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
**What you'll do:**
- Provide second-level support for tickets escalated from Technical Support.
- Troubleshoot and resolve issues related to Portal and Mobile Apps, SQL, and system logs.
- Identify bugs and collaborate with the Development Team to resolve them within defined deadlines.
- Ensure accurate reporting and follow-up on unresolved issues.
- Contribute to the continuous improvement of support workflows.
- Report to the Team Leader and maintain clear documentation of support activities.
- Communicate effectively with internal stakeholders to ensure alignment.
**What you'll bring:**
- Bachelor’s degree in Engineering, Informatics, or a related field.
- Minimum 1 year of experience in Level II technical support.
- Solid knowledge of:
- Portal and Mobile App environments
- Linux, Java, Bash, Python
- Docker, Kubernetes
- SQL administration
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Team-oriented mindset with a proactive and adaptable attitude.
- Proficiency in English; basic understanding of Italian is a plus.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- Cook/er — Albatalent Recruitment
- Telecommunications Engineer — Kalaja Talent Consulting
- Агенти за продажни салони (работа со скратено работно време од 30 часа неделно) — Mellon Group of Companies
- Backend .NET Developer — Hornetsecurity
- CON 2026-17 - International Legal Consultant – Regulatory and Compliance Frameworks — IOM
- Junior Payroll Specialist (Remote) — Swapp Agency
- Inside Sales representative — YAGEO Group
- B2B Client Acquisition Business Partner — Cel Mare Media
- Senior Criminal Justice and Anti-Corruption Adviser (S2) — OSCE
- Information Technology Help Desk Technician — Techi
- IT Infrastructure Project Manager — G+D Netcetera
- Insurance Administrative Assistant — OIP Insurtech
- Finance Specialist — GlassBalkan
- Business Development Representative — Prospex Development
- Truck Driver Recruiter — Magnum Freight Inc - Skopje
- CON 2026 -16 - International ICT Consultant – Digital Architecture and Remittance Systems Analysis — IOM
- Buyer — YAGEO Group
- Human Resources Specialist — CCBS
- Business Intelligence Analyst — Casumo
- Customer Service Agent (eCommerce – Fashion) - Remote — Say HELO!
- Entry-Level Recruiter — TalentBridge Albania
- CON 2026-21 - Local Legal Consultant – DIM Governance — IOM
- Engineer — Chrome Zone, LLC
- Junior Graphic Designer — Citrus
- CON 2026-20 - Local Economist Consultant – Market Assessment — IOM
- QA Automation Engineer – Network Systems — Lorena Gjeta
- POS System Tech Support Specialist 📍 Kičevo, North Macedonia — In-Office Position — ALBABRIDGES
- CON 2026-21 - Local Legal Consultant – DIM Governance — IOM - UN Migration
- Microsoft Technologies Specialists – Multiple Open Positions — MoreOne Technologies
- РЕФЕРЕНТ ЗА НАБАВКИ (PURCHASER) — VDL Bus Macedonia
