Support Operations Manager
Netsapiens INT
/job-details/8976
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**Netsapiens INT**
is a leading software company specializing in innovative marketing solutions. We're growing our Support Operations leadership and looking for an experienced Support Operations Manager to take ownership of our support queue, service-level commitments, and team management including a distributed team based abroad. If you've managed high-pressure, commitment-driven operations before and know how to lead through numbers as well as people, we want to talk to you.
**What You'll Own**
- Full management of the Support Operations team, including a team leader and team based abroad
- Operational discipline driving high-volume, deadline-critical workflows to consistent daily completion, even under pressure
- Cross-functional influence resolving client-facing blockers and discrepancies by working across departments
- Performance accountability reporting transparently on commitments met, flagging systemic issues, and owning outcomes
- Cross-department partnership working closely with other teams on shared initiatives, with accuracy and reliability as the standard
**What You Bring**
- Proven, hands-on experience managing teams
- A track record running commitment-driven, queue-based, or fast-paced operations
- Comfort working with data and numbers as part of daily decision-making
- Experience coaching or developing other managers
- Strong communication skills, with the ability to push resolutions across departments
**Why Join Us**
At Netsapiens INT, we believe in growing together. You’ll be part of a dynamic and supportive culture that values learning, innovation, and meaningful contributions. We offer:
- Continuous learning and professional development
- Exposure to diverse challenges and international clients
- A competitive salary aligned with market standards
- A team that recognizes your potential and supports your growth
is a leading software company specializing in innovative marketing solutions. We're growing our Support Operations leadership and looking for an experienced Support Operations Manager to take ownership of our support queue, service-level commitments, and team management including a distributed team based abroad. If you've managed high-pressure, commitment-driven operations before and know how to lead through numbers as well as people, we want to talk to you.
**What You'll Own**
- Full management of the Support Operations team, including a team leader and team based abroad
- Operational discipline driving high-volume, deadline-critical workflows to consistent daily completion, even under pressure
- Cross-functional influence resolving client-facing blockers and discrepancies by working across departments
- Performance accountability reporting transparently on commitments met, flagging systemic issues, and owning outcomes
- Cross-department partnership working closely with other teams on shared initiatives, with accuracy and reliability as the standard
**What You Bring**
- Proven, hands-on experience managing teams
- A track record running commitment-driven, queue-based, or fast-paced operations
- Comfort working with data and numbers as part of daily decision-making
- Experience coaching or developing other managers
- Strong communication skills, with the ability to push resolutions across departments
**Why Join Us**
At Netsapiens INT, we believe in growing together. You’ll be part of a dynamic and supportive culture that values learning, innovation, and meaningful contributions. We offer:
- Continuous learning and professional development
- Exposure to diverse challenges and international clients
- A competitive salary aligned with market standards
- A team that recognizes your potential and supports your growth
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