Account Manager
V+O Albania | SEC Newgate
/job-details/7809
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JOB DESCRIPTION – ACCOUNT MANAGER
INTERACTION AND REPORTING
Department: Client Service
Directly Responsible to: General Manager
Responsible for: Account Executives
ROLE SUMMARY
Hold full responsibility for the execution of the client strategy for the assigned accounts. Manage the client relation being the principle point of contact, ensuring their satisfaction and retention by applying V+O principles and values. Responsible for providing professional advice and bear responsibility for the deliverables, KPIs and target sets. Act an ambassador of the company by modeling the values and the behaviors of V+O Albania | SEC Newgate to the internal as well as to the external teams.
KEY TASKS AND RESPONSIBILITIES
· Manage and nurture existing client relationships and ensure relationships become deeper continually by taking care of client satisfaction, development and retention
· Shape and manage the short-term and long term strategic plan of the accounts in collaboration with the General Manager
· Project owner of the portfolio by maintaining clients’ KPIs and reports and proposing recommendations based on the outcome
· Anticipate clients’ needs and make relevant recommendations, demonstrating alertness in the short and long term
· Responsible for all copy-writing material (Press Releases, Q&A docs, interviews, speeches) based on the agreed strategy
· Build strong relationships and networks with the media and other stakeholders depending on clients’ needs and act as the first point of contact of all relevant stakeholder groups related to their accounts
· Maintain and oversee client’s press office activities, under the supervision of the General Manager.
· Accountable to organize daily deliverables and for on-time, on-budget completion of all projects
· Responsible for monitoring strategy as well as issues/crises handling under the supervision of the General Manager. Also in charge for producing the relevant material (Q&A, statements, etc.)
· Support the development of junior team members, when applicable, by providing guidance, coaching and mentoring in line with the company’s values and people management principles.
· Ensure appropriate cooperation with external providers and follow up on their performance applying the company policies
· Liaise with colleagues from the V+O Group | Sec Newgate aiming at providing integrated services to the assigned accounts.
· Manage the completion of client documentation and project files on time, in accordance with the company’s policies and procedures.
· Responsible for the maintenance of the accounts assigned, conducting budget estimates and effectuating budget tracking on a regular basis
· Monitor account budgets, invoicing status and related account administration on a monthly basis and in accordance with the company’s policies and procedures.
· Make sure that all company policies are applied in their area of responsibility
KEY RESULTS AREAS
• Client Income & Profitability
• Performance Management compliance
• Client Retention /Development
• Tracking KPI’s per account
• Customer Service Satisfaction/Surveys & client evaluation meetings
• Clients industry know-how
• Ensure compliance with V+O Group | SEC Newgate processes and internal procedures.
• Media and stakeholders’ relations
V+O COMPETENCIES
• Strategic thinking and change management
• Leadership
• Collaboration and Team Spirit
• Adaptability and flexibility
• Innovation and creative thinking
• Self-Management
• Client orientation
• Results orientation
• Planning and effective resource management
• Communication
• Passion and Self drive
QUALIFICATIONS AND STANDARDS:
Education & Experience
· University degree in Business Administration, Media Communications, Public Relations, Marketing or Advertising
· Post graduate degree in Business Communications
· 4-6 years relevant experience, at least 3-4 in a PR firm or Corporate Affairs Department, at least 2 years in a supervisory position.
Professional Skills
Financial Acumen, Business Acumen, Excellent command of English, PC literate, Social Media Experience
- Please send your CV to ig@vando.al
INTERACTION AND REPORTING
Department: Client Service
Directly Responsible to: General Manager
Responsible for: Account Executives
ROLE SUMMARY
Hold full responsibility for the execution of the client strategy for the assigned accounts. Manage the client relation being the principle point of contact, ensuring their satisfaction and retention by applying V+O principles and values. Responsible for providing professional advice and bear responsibility for the deliverables, KPIs and target sets. Act an ambassador of the company by modeling the values and the behaviors of V+O Albania | SEC Newgate to the internal as well as to the external teams.
KEY TASKS AND RESPONSIBILITIES
· Manage and nurture existing client relationships and ensure relationships become deeper continually by taking care of client satisfaction, development and retention
· Shape and manage the short-term and long term strategic plan of the accounts in collaboration with the General Manager
· Project owner of the portfolio by maintaining clients’ KPIs and reports and proposing recommendations based on the outcome
· Anticipate clients’ needs and make relevant recommendations, demonstrating alertness in the short and long term
· Responsible for all copy-writing material (Press Releases, Q&A docs, interviews, speeches) based on the agreed strategy
· Build strong relationships and networks with the media and other stakeholders depending on clients’ needs and act as the first point of contact of all relevant stakeholder groups related to their accounts
· Maintain and oversee client’s press office activities, under the supervision of the General Manager.
· Accountable to organize daily deliverables and for on-time, on-budget completion of all projects
· Responsible for monitoring strategy as well as issues/crises handling under the supervision of the General Manager. Also in charge for producing the relevant material (Q&A, statements, etc.)
· Support the development of junior team members, when applicable, by providing guidance, coaching and mentoring in line with the company’s values and people management principles.
· Ensure appropriate cooperation with external providers and follow up on their performance applying the company policies
· Liaise with colleagues from the V+O Group | Sec Newgate aiming at providing integrated services to the assigned accounts.
· Manage the completion of client documentation and project files on time, in accordance with the company’s policies and procedures.
· Responsible for the maintenance of the accounts assigned, conducting budget estimates and effectuating budget tracking on a regular basis
· Monitor account budgets, invoicing status and related account administration on a monthly basis and in accordance with the company’s policies and procedures.
· Make sure that all company policies are applied in their area of responsibility
KEY RESULTS AREAS
• Client Income & Profitability
• Performance Management compliance
• Client Retention /Development
• Tracking KPI’s per account
• Customer Service Satisfaction/Surveys & client evaluation meetings
• Clients industry know-how
• Ensure compliance with V+O Group | SEC Newgate processes and internal procedures.
• Media and stakeholders’ relations
V+O COMPETENCIES
• Strategic thinking and change management
• Leadership
• Collaboration and Team Spirit
• Adaptability and flexibility
• Innovation and creative thinking
• Self-Management
• Client orientation
• Results orientation
• Planning and effective resource management
• Communication
• Passion and Self drive
QUALIFICATIONS AND STANDARDS:
Education & Experience
· University degree in Business Administration, Media Communications, Public Relations, Marketing or Advertising
· Post graduate degree in Business Communications
· 4-6 years relevant experience, at least 3-4 in a PR firm or Corporate Affairs Department, at least 2 years in a supervisory position.
Professional Skills
Financial Acumen, Business Acumen, Excellent command of English, PC literate, Social Media Experience
- Please send your CV to ig@vando.al
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