Technical Service Coordinator - German Speaking
Emapta Global
/job-details/11845
**Your German Fluency Connects Communities to a Digital Future**
Connect German communities to reliable digital infrastructure through exceptional customer service. As a
**Technical Service Coordinator**
, you'll use your German fluency to coordinate fiber optic installations, support technicians, and strengthen service delivery. With Emapta, pursue a long term global career offering international exposure, remote flexibility, and a Top 1% employee experience.
**About the Client**
Our client is
**a German telecommunications service provider specializing in fiber optic installations and broadband infrastructure.**
They support the expansion of high speed internet connectivity through residential and commercial installation services, technician coordination, and technical documentation. Their operations involve collaboration with network operators, property managers, and field technicians to ensure efficient installations and reliable service delivery. With a focus on quality, operational efficiency, and customer satisfaction, they help strengthen digital infrastructure and connect communities across Germany through modern telecommunications solutions.
**Your Daily Tasks**
Customer Communication and Appointment Coordination
- Contact customers by phone one day before scheduled fiber optic installations to confirm appointments and availability.
- Respond professionally and empathetically to customer inquiries, questions, and concerns.
- Clarify property access requirements, including basement access, coordination with building managers, key availability, and other potential installation obstacles.
Technician Coordination and Operational Support
- Serve as the primary administrative point of contact for field technicians during daily operations.
- Monitor technician schedules, locations, and installation progress.
- Assist field technicians with daily schedules, administrative coordination, and operational requirements.
- Identify potential installation delays and schedule conflicts, and coordinate appropriate solutions.
- Communicate potential installation issues and relevant updates to assigned technicians.
Order Management and Documentation
- Monitor and update active installation orders across multiple client systems.
- Upload installation photographs, supporting documents, and relevant job information.
- Review installation reports and proof of work for accuracy and completeness.
- Follow up on missing, inaccurate, or incomplete installation documentation.
- Maintain accurate records of open, active, and completed installation orders.
- Verify that completed installation orders contain all required documentation.
- Maintain organized records and clear visibility of outstanding and completed service orders.
Billing Preparation and Administrative Support
- Prepare completed installation orders for invoicing and handover to the appropriate billing team.
- Support process improvements to maintain efficient administrative workflows as installation volumes increase.
Role Development and Career Progression
Phase 1: Documentation and Administration
- Learn client systems, processes, and installation procedures.
- Process installation documentation and maintain accurate service order records.
Phase 2: Customer Communication
- Manage appointment confirmation calls and customer availability checks.
- Coordinate directly with German customers to address schedule and property access requirements.
Phase 3: Full Service Coordination
- Coordinate daily technician support, service order monitoring, and installation documentation.
- Manage invoice preparation and broader service coordination responsibilities.
- Support operational expansion as the field technician team grows.
**The Qualifications We Seek**
Essential Qualifications
- **At least 2 years of experience in customer service, administrative coordination, back-office operations, service scheduling, or a related field**
- **German language proficiency at C1 level or higher**
, with excellent verbal and written communication skills
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities
- Excellent attention to detail, particularly in documentation review, data entry, and record maintenance
- Proficiency in
**digital systems and ability to navigate multiple software platforms**
- Strong problem-solving skills, proactive judgment, and ability to work independently
- Professional, friendly, and empathetic communication skills when assisting residents and customers
Preferred Qualifications
- Experience communicating with German customers or businesses
- Experience in administrative support for field service technicians, installation teams, or maintenance operations
- Background in telecommunications, fiber optic installations, construction, or technical services
- Familiarity with order management, appointment scheduling, or field service management software
Ideal Candidate Profile
- Highly reliable, organized, and service-oriented, with a commitment to efficient daily operations
- Confident and natural German communication skills for customer interactions, appointment confirmations, and technician coordination
- Ability to anticipate potential installation issues and address concerns before they affect service schedules
- Strong sense of ownership and accountability for administrative processes, customer records, and installation documentation
- Willingness to learn new systems, adapt to operational changes, and assume broader service coordination responsibilities
**Your Global Career at a Glance**
- Employment Type: Full-time
- Shift: Day Shift | Monday to Friday, 8:00 AM - 5:00 PM German Time (CET/CEST) | Weekends Off
- Work Setup: Work From Home
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
**https://emapta.com/training-calendar/**
)
**Join the Top 1% Talent. A Better Career. A Better Life.**
At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.
With
**over 1,200 clients**
globally and a team of
**13,000+ professionals**
across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.
If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.
#
**EmpoweringPeople**
#
**EmaptaEra**
Connect German communities to reliable digital infrastructure through exceptional customer service. As a
**Technical Service Coordinator**
, you'll use your German fluency to coordinate fiber optic installations, support technicians, and strengthen service delivery. With Emapta, pursue a long term global career offering international exposure, remote flexibility, and a Top 1% employee experience.
**About the Client**
Our client is
**a German telecommunications service provider specializing in fiber optic installations and broadband infrastructure.**
They support the expansion of high speed internet connectivity through residential and commercial installation services, technician coordination, and technical documentation. Their operations involve collaboration with network operators, property managers, and field technicians to ensure efficient installations and reliable service delivery. With a focus on quality, operational efficiency, and customer satisfaction, they help strengthen digital infrastructure and connect communities across Germany through modern telecommunications solutions.
**Your Daily Tasks**
Customer Communication and Appointment Coordination
- Contact customers by phone one day before scheduled fiber optic installations to confirm appointments and availability.
- Respond professionally and empathetically to customer inquiries, questions, and concerns.
- Clarify property access requirements, including basement access, coordination with building managers, key availability, and other potential installation obstacles.
Technician Coordination and Operational Support
- Serve as the primary administrative point of contact for field technicians during daily operations.
- Monitor technician schedules, locations, and installation progress.
- Assist field technicians with daily schedules, administrative coordination, and operational requirements.
- Identify potential installation delays and schedule conflicts, and coordinate appropriate solutions.
- Communicate potential installation issues and relevant updates to assigned technicians.
Order Management and Documentation
- Monitor and update active installation orders across multiple client systems.
- Upload installation photographs, supporting documents, and relevant job information.
- Review installation reports and proof of work for accuracy and completeness.
- Follow up on missing, inaccurate, or incomplete installation documentation.
- Maintain accurate records of open, active, and completed installation orders.
- Verify that completed installation orders contain all required documentation.
- Maintain organized records and clear visibility of outstanding and completed service orders.
Billing Preparation and Administrative Support
- Prepare completed installation orders for invoicing and handover to the appropriate billing team.
- Support process improvements to maintain efficient administrative workflows as installation volumes increase.
Role Development and Career Progression
Phase 1: Documentation and Administration
- Learn client systems, processes, and installation procedures.
- Process installation documentation and maintain accurate service order records.
Phase 2: Customer Communication
- Manage appointment confirmation calls and customer availability checks.
- Coordinate directly with German customers to address schedule and property access requirements.
Phase 3: Full Service Coordination
- Coordinate daily technician support, service order monitoring, and installation documentation.
- Manage invoice preparation and broader service coordination responsibilities.
- Support operational expansion as the field technician team grows.
**The Qualifications We Seek**
Essential Qualifications
- **At least 2 years of experience in customer service, administrative coordination, back-office operations, service scheduling, or a related field**
- **German language proficiency at C1 level or higher**
, with excellent verbal and written communication skills
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities
- Excellent attention to detail, particularly in documentation review, data entry, and record maintenance
- Proficiency in
**digital systems and ability to navigate multiple software platforms**
- Strong problem-solving skills, proactive judgment, and ability to work independently
- Professional, friendly, and empathetic communication skills when assisting residents and customers
Preferred Qualifications
- Experience communicating with German customers or businesses
- Experience in administrative support for field service technicians, installation teams, or maintenance operations
- Background in telecommunications, fiber optic installations, construction, or technical services
- Familiarity with order management, appointment scheduling, or field service management software
Ideal Candidate Profile
- Highly reliable, organized, and service-oriented, with a commitment to efficient daily operations
- Confident and natural German communication skills for customer interactions, appointment confirmations, and technician coordination
- Ability to anticipate potential installation issues and address concerns before they affect service schedules
- Strong sense of ownership and accountability for administrative processes, customer records, and installation documentation
- Willingness to learn new systems, adapt to operational changes, and assume broader service coordination responsibilities
**Your Global Career at a Glance**
- Employment Type: Full-time
- Shift: Day Shift | Monday to Friday, 8:00 AM - 5:00 PM German Time (CET/CEST) | Weekends Off
- Work Setup: Work From Home
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
**https://emapta.com/training-calendar/**
)
**Join the Top 1% Talent. A Better Career. A Better Life.**
At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.
With
**over 1,200 clients**
globally and a team of
**13,000+ professionals**
across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.
If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.
#
**EmpoweringPeople**
#
**EmaptaEra**
