**Keep Global Networks Running-Solve, Secure, and Support Without Sacrificing Your Time**
As a
**Network Support Engineer,**
you provide technical support, troubleshoot network and security issues, and manage customer concerns from start to resolution. You collaborate with global teams and act as a trusted advisor, ensuring seamless connectivity and customer satisfaction.
**About the Client**
Our client is
**a global leader in cloud-native networking and security, delivering a unified platform that simplifies and secures enterprise connectivity**
. With a strong focus on innovation, they empower organizations worldwide to operate efficiently and securely in a rapidly evolving digital landscape.
**Your Daily Tasks**
- Provide technical support for customers around the world
- Own and manage customer issues through to resolution
- Research, diagnose, troubleshoot, and identify solutions while maintaining a positive, can-do attitude
- Act as a trusted advisor by understanding customer needs and aligning them with solutions
- Advocate for customers internally while collaborating with product management, engineering, sales, and finance teams
- Track and monitor customer status, identifying risks and growth opportunities
- Contribute to building and expanding Global Support Services
**The Qualifications We Seek**
- **1 to 3 years' experience as a Support Engineer**
(Tier 1 or 2 - Network/Security companies)
- Strong computer skills with emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- **Familiarity with VPNs, IPSEC, security protocols, and standards**
- Strong troubleshooting abilities and passion for solving complex technical problems in live environments
- **Experience working with Cloud or SaaS technology providers**
- Excellent oral and written communication skills with a passion for customer support
- Ability to adapt and work efficiently in a rapidly changing environment while managing multiple tasks
- Ability to thrive in a fast-paced setting
- Ability to work effectively with globally dispersed, cross-cultural teams
**Job Overview**
- Employment type: Indefinite
- Shift: Morning shift, Shifting Off
- Work setup: Work From Home
**Exciting Perks Await!**
- Private Medical Insurance
- Work From Home set-up
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
**https://emapta.com/training-calendar/**
)
**Who Are We**
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development.
With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging international expertise with local talent, creating a collaboration that drives success for both the company and the community.
**#EmpoweringPeople #EmaptaEra**
As a
**Network Support Engineer,**
you provide technical support, troubleshoot network and security issues, and manage customer concerns from start to resolution. You collaborate with global teams and act as a trusted advisor, ensuring seamless connectivity and customer satisfaction.
**About the Client**
Our client is
**a global leader in cloud-native networking and security, delivering a unified platform that simplifies and secures enterprise connectivity**
. With a strong focus on innovation, they empower organizations worldwide to operate efficiently and securely in a rapidly evolving digital landscape.
**Your Daily Tasks**
- Provide technical support for customers around the world
- Own and manage customer issues through to resolution
- Research, diagnose, troubleshoot, and identify solutions while maintaining a positive, can-do attitude
- Act as a trusted advisor by understanding customer needs and aligning them with solutions
- Advocate for customers internally while collaborating with product management, engineering, sales, and finance teams
- Track and monitor customer status, identifying risks and growth opportunities
- Contribute to building and expanding Global Support Services
**The Qualifications We Seek**
- **1 to 3 years' experience as a Support Engineer**
(Tier 1 or 2 - Network/Security companies)
- Strong computer skills with emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- **Familiarity with VPNs, IPSEC, security protocols, and standards**
- Strong troubleshooting abilities and passion for solving complex technical problems in live environments
- **Experience working with Cloud or SaaS technology providers**
- Excellent oral and written communication skills with a passion for customer support
- Ability to adapt and work efficiently in a rapidly changing environment while managing multiple tasks
- Ability to thrive in a fast-paced setting
- Ability to work effectively with globally dispersed, cross-cultural teams
**Job Overview**
- Employment type: Indefinite
- Shift: Morning shift, Shifting Off
- Work setup: Work From Home
**Exciting Perks Await!**
- Private Medical Insurance
- Work From Home set-up
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
**https://emapta.com/training-calendar/**
)
**Who Are We**
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development.
With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging international expertise with local talent, creating a collaboration that drives success for both the company and the community.
**#EmpoweringPeople #EmaptaEra**
