Customer Support Manager

**We’re Hiring: Customer Support Manager**

**Jupiter BPO is looking for an experienced Customer Support Manager**
to join our team.

We are searching for someone who has previously worked as a
**Team Leader or Customer Support Lead**
and has successfully managed a team of
**at least 5 people**
.

**What we’re looking for:**

- Previous experience in customer support
- Experience as a Team Leader, Supervisor, or Lead
- Proven ability to manage and support a team of 5+ people
- Strong communication and problem-solving skills
- Ability to monitor performance, provide feedback, and improve team productivity
- Good English skills, both written and spoken
- Organised, proactive, and reliable personality

**Key responsibilities:**

- Lead and support the customer support team
- Monitor team performance and KPIs
- Help team members improve through coaching and feedback
- Handle escalations and solve customer issues
- Ensure high-quality service and customer satisfaction
- Report on team results and daily operations

**Why join Jupiter BPO?**

- Supportive and professional work environment
- Opportunity to lead and grow with the company
- Work with international clients and teams
- Be part of a company focused on quality, trust, and results
- If you have leadership experience in customer support and are ready to take ownership of a team, we would love to hear from you.