Onboarding Specialist (North Macedonia)
Swapp Agency
/job-details/3870
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We are looking for a proactive and detail-oriented Onboarding Specialist to join our team. The ideal candidate will play a key role in coordinating new EoR hires, managing employment documentation, and ensuring a smooth and compliant onboarding experience for our clients.
Key Responsibilities
- Manage new client cases once they decide to move forward with hiring
- Collaborate with partners and clients to collect all required information
- Gather employee details, employment terms, and end client data
- Draft and finalize employment agreements with accuracy
- Send contracts and ensure everything is in place for a smooth start
- Proactively update clients on case progress, missing documents, or delays
- Coordinate a seamless onboarding process before transitioning to the payroll team
- Communicate with existing clients and partners, responding to day-to-day queries in a timely and professional manner
- Research and resolve client queries on employment, contracts, and onboarding, escalating when needed, but always owning the follow-up
- Report to the Onboarding Manager
Requirements
- Strong organizational skills with meticulous attention to detail.
- Excellent communication skills, with the ability to liaise effectively with partners and clients.
- A client-first mindset, responsive, reliable, and always willing to find the right answer
- Experience in HR, onboarding, or a similar role, ideally within an EoR
- A proactive, problem-solving approach with a focus on efficiency.
- Eagerness to learn quickly and take on new processes beyond your initial scope
- Familiarity with remote work environments and international teams is a plus.
- Familiar with AI tools, or at least open to learning to use AI tools.
- Fluency in English, both written and verbal.
What we offer
- A dynamic and international work environment
- Fully remote position
- Opportunities for professional growth and career development
- Competitive salary and benefits package
- Work-life balance with flexible work arrangements
- A collaborative and supportive team culture.
About us
Swapp Agency is a leading Employer of Record (EoR) company in the Nordics, specializing in providing seamless employment solutions for businesses expanding globally. We pride ourselves on innovation, efficiency, and compliance, ensuring our clients can focus on their growth while we handle the complexities of employment management.
Key Responsibilities
- Manage new client cases once they decide to move forward with hiring
- Collaborate with partners and clients to collect all required information
- Gather employee details, employment terms, and end client data
- Draft and finalize employment agreements with accuracy
- Send contracts and ensure everything is in place for a smooth start
- Proactively update clients on case progress, missing documents, or delays
- Coordinate a seamless onboarding process before transitioning to the payroll team
- Communicate with existing clients and partners, responding to day-to-day queries in a timely and professional manner
- Research and resolve client queries on employment, contracts, and onboarding, escalating when needed, but always owning the follow-up
- Report to the Onboarding Manager
Requirements
- Strong organizational skills with meticulous attention to detail.
- Excellent communication skills, with the ability to liaise effectively with partners and clients.
- A client-first mindset, responsive, reliable, and always willing to find the right answer
- Experience in HR, onboarding, or a similar role, ideally within an EoR
- A proactive, problem-solving approach with a focus on efficiency.
- Eagerness to learn quickly and take on new processes beyond your initial scope
- Familiarity with remote work environments and international teams is a plus.
- Familiar with AI tools, or at least open to learning to use AI tools.
- Fluency in English, both written and verbal.
What we offer
- A dynamic and international work environment
- Fully remote position
- Opportunities for professional growth and career development
- Competitive salary and benefits package
- Work-life balance with flexible work arrangements
- A collaborative and supportive team culture.
About us
Swapp Agency is a leading Employer of Record (EoR) company in the Nordics, specializing in providing seamless employment solutions for businesses expanding globally. We pride ourselves on innovation, efficiency, and compliance, ensuring our clients can focus on their growth while we handle the complexities of employment management.
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