Customer Service Manager (E-commerce / Dropshipping)
BJ-Ecom B.V.
/job-details/3187
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
BJ Ecom is a fast-growing dropshipping company managing 50+ Shopify stores across Europe and the US. With a team of 25+ members and expanding rapidly, we are focused on delivering exceptional customer experiences at scale.
## Tasks
We are looking for an experienced Customer Support Manager to lead and optimize our customer service operations. You will oversee a team of 12 Customer Support agents, ensure smooth daily operations, and continuously improve support systems and performance.
## Requirements
* Proven experience managing a large customer support team (10+ agents)
\- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
\- Strong understanding of customer support KPIs and performance management
\- Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.)
\- Excellent leadership, communication, and problem-solving skills
\- Highly organized and data-driven mindset
\- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes
## Benefits
* Fully remote work environment
\- Opportunity to manage a large-scale CS operation
\- Fast-paced, growth-driven team
\- Room for career growth and leadership impact
Please send your resume along with a short summary of your experience managing large customer support teams and scaling operations.
## Tasks
We are looking for an experienced Customer Support Manager to lead and optimize our customer service operations. You will oversee a team of 12 Customer Support agents, ensure smooth daily operations, and continuously improve support systems and performance.
## Requirements
* Proven experience managing a large customer support team (10+ agents)
\- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
\- Strong understanding of customer support KPIs and performance management
\- Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.)
\- Excellent leadership, communication, and problem-solving skills
\- Highly organized and data-driven mindset
\- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes
## Benefits
* Fully remote work environment
\- Opportunity to manage a large-scale CS operation
\- Fast-paced, growth-driven team
\- Room for career growth and leadership impact
Please send your resume along with a short summary of your experience managing large customer support teams and scaling operations.
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- Senior UX/UI Designer - — DEPT®
- commercialist — Yellow Pages Macedonia
- Full-Stack Developer (TypeScript / React) (m/f/d) in Kosova — EverHype Systems GmbH
- Marketing Manager & Social Media Manager — Tronix.al
- IT Project Manager with German — Deloitte
- Digital Workplace Technologies Expert — Pivara Skopje AD
- Turkish QA Lead - Remote — YO IT Consulting
- Spaningsleder / Teamleder — Øst politidistrikt
- Power Platform Developer — Connect Macedonia
- Технички проектант за мебел по мерка — ORNAMAKS
- TA I Expansion Albania & ItalIT Support / Help Desk Specialist – Supporto al Team Italiano y I General — Enpal
- [KOSOVË] Marketing Growth Manager (m/f/d) — EverHype Systems
- Customer Experience Manager — Slice
- ДИРЕКТОР НА ДИРЕКЦИЈА МРЕЖА НА ЕКСПОЗИТУРИ — DEKRA Arbeit Macedonia
- Frontend Engineer (UX/UI Team) — Hornetsecurity
- Inventory KPI & Performance Analyst — AdSolution
- Freelance Graphic Designer — Mims Solution
- Track and Trace Specialist — Logan Premium Logistics
- People Business Partner — Slice
- TA I Expansion Albania & ItalIT Support / Help Desk Specialist – Supporto al Team Italiano y I General — Enpal
- Bulgarian QA Lead - Remote — YO IT Consulting
- Logistics Analyst — Lear Corporation
- Координатор на земјоделско производство — DEKRA Arbeit Macedonia
- Возач/Логистика — Aspekt
- People Business Partner — Slice
- After-Hours Operations Specialist — Naissus Inc.
- Адвокат — Law Office Lazarov
- ORGANIC STORE MANAGER / TEAM LEAD — Organic.mk
- Attaché de coopération pour le Français (F/H) - Ambassade de France en Albanie - Service de coopération et d'action culturelle - Tirana — Ministère des Affaires étrangères français
- Ticketing Manager — Tirana International Airport
