Training Manager-Seasonal
Green Coast Hotel - MGallery Collection
/job-details/2641
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**Job Title: Training Manager**
**Department:**
Talent & Culture
**Company:**
Green Coast Hotel- MGallery Collection (Accor)
**Reports To:**
Talent & Culture Manager
**Position Summary**
The Training Manager is responsible for cultivating a distinctive, meaningful, and personalized guest experience in line with
**MGallery’s brand promise: “Inspired by Her” and “Memorable Moments.”**
The role ensures all Heartists® are trained to deliver refined, authentic, and story-driven service while fully complying with Accor luxury standards and local regulations.
**Key Responsibilities**
- Design and implement the annual training plan aligned with MGallery brand standards, Accor Academy, and hotel business goals.
- Translate MGallery’s storytelling, cultural identity, and luxury positioning into engaging training programs.
- Ensure full deployment of Accor mandatory and brand-specific learning initiatives.
- Lead onboarding and brand immersion programs for new Heartists®, emphasizing MGallery’s unique story and service rituals.
- Facilitate luxury service excellence, emotional intelligence, guest personalization, and soft-skills training.
- Coordinate operational training with department heads to ensure consistent service quality.
- Ensure Heartists® understand and live the MGallery guest journey, signature moments, and brand touchpoints.
- Prepare teams for brand audits, LQA/Forbes standards, and guest satisfaction excellence.
- Continuously elevate service culture through creative and experiential learning methods.
- Support leadership and succession development for supervisors and managers.
- Coach leaders on effective on-the-job training and performance coaching.
- Promote a culture of continuous learning, engagement, and empowerment.
- Ensure compliance with Accor policies, health & safety, and local labor regulations.
- Maintain accurate training records in Accor learning platforms.
- Prepare training metrics, reports, and action plans based on audit results and KPIs.
- Partner closely with Department Heads to identify training needs and schedule programs.
- Manage the training budget efficiently and coordinate external facilitators as required.
- Support pre-opening, renovation, or rebranding training initiatives when applicable.
**Requirements**
**Qualifications & Experience**
- Bachelor’s degree in Hospitality Management, Human Resources, Education, or related field.
- Minimum 3–5 years of Learning & Development or Training experience in a luxury or lifestyle hotel.
- Experience within Accor, MGallery, or an international luxury brand is highly desirable.
- Certified Trainer / L&D certification is an advantage.
**Skills & Competencies**
- Strong facilitation, storytelling, and engagement skills.
- Excellent communication skills in English (additional languages preferred).
- Deep understanding of boutique luxury service and personalized guest experiences.
- Creative mindset with strong organizational and analytical abilities.
- Proficiency in LMS platforms and Microsoft Office.
- Passion for people development and living the Heartist® culture.
**Benefits**
**What We Offer**
- Competitive compensation and benefits package.
- Opportunities for career advancement within the Accor global network.
- A supportive and inspiring work environment in one of Albania’s most beautiful coastal destinations.
- Access to world-class training programs through the Accor Academy.
**Method of Application:**
All those interested can apply using one of the following methods:
- Directly through Zoho Recruit
- By sending their CV to HR.GreenCoast.MGALLERY@accor.com
**Application deadline: 28.02.2026**
- All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".
- Only shortlisted candidates will be contacted.
**Join Green Coast Hotel – MGallery Collection, where every detail tells a story and every stay becomes a timeless memory.**
**Department:**
Talent & Culture
**Company:**
Green Coast Hotel- MGallery Collection (Accor)
**Reports To:**
Talent & Culture Manager
**Position Summary**
The Training Manager is responsible for cultivating a distinctive, meaningful, and personalized guest experience in line with
**MGallery’s brand promise: “Inspired by Her” and “Memorable Moments.”**
The role ensures all Heartists® are trained to deliver refined, authentic, and story-driven service while fully complying with Accor luxury standards and local regulations.
**Key Responsibilities**
- Design and implement the annual training plan aligned with MGallery brand standards, Accor Academy, and hotel business goals.
- Translate MGallery’s storytelling, cultural identity, and luxury positioning into engaging training programs.
- Ensure full deployment of Accor mandatory and brand-specific learning initiatives.
- Lead onboarding and brand immersion programs for new Heartists®, emphasizing MGallery’s unique story and service rituals.
- Facilitate luxury service excellence, emotional intelligence, guest personalization, and soft-skills training.
- Coordinate operational training with department heads to ensure consistent service quality.
- Ensure Heartists® understand and live the MGallery guest journey, signature moments, and brand touchpoints.
- Prepare teams for brand audits, LQA/Forbes standards, and guest satisfaction excellence.
- Continuously elevate service culture through creative and experiential learning methods.
- Support leadership and succession development for supervisors and managers.
- Coach leaders on effective on-the-job training and performance coaching.
- Promote a culture of continuous learning, engagement, and empowerment.
- Ensure compliance with Accor policies, health & safety, and local labor regulations.
- Maintain accurate training records in Accor learning platforms.
- Prepare training metrics, reports, and action plans based on audit results and KPIs.
- Partner closely with Department Heads to identify training needs and schedule programs.
- Manage the training budget efficiently and coordinate external facilitators as required.
- Support pre-opening, renovation, or rebranding training initiatives when applicable.
**Requirements**
**Qualifications & Experience**
- Bachelor’s degree in Hospitality Management, Human Resources, Education, or related field.
- Minimum 3–5 years of Learning & Development or Training experience in a luxury or lifestyle hotel.
- Experience within Accor, MGallery, or an international luxury brand is highly desirable.
- Certified Trainer / L&D certification is an advantage.
**Skills & Competencies**
- Strong facilitation, storytelling, and engagement skills.
- Excellent communication skills in English (additional languages preferred).
- Deep understanding of boutique luxury service and personalized guest experiences.
- Creative mindset with strong organizational and analytical abilities.
- Proficiency in LMS platforms and Microsoft Office.
- Passion for people development and living the Heartist® culture.
**Benefits**
**What We Offer**
- Competitive compensation and benefits package.
- Opportunities for career advancement within the Accor global network.
- A supportive and inspiring work environment in one of Albania’s most beautiful coastal destinations.
- Access to world-class training programs through the Accor Academy.
**Method of Application:**
All those interested can apply using one of the following methods:
- Directly through Zoho Recruit
- By sending their CV to HR.GreenCoast.MGALLERY@accor.com
**Application deadline: 28.02.2026**
- All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".
- Only shortlisted candidates will be contacted.
**Join Green Coast Hotel – MGallery Collection, where every detail tells a story and every stay becomes a timeless memory.**
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