**Empower Businesses with Cloud Solutions, Enjoy Flexible Work Rhythm**
Step into the world of IT consulting, where Microsoft 365 and cloud solutions drive business success. Solve real-world technical challenges, optimize digital workplaces, and collaborate with global clients-all from North Macedonia. Expand your expertise, gain international exposure, and accelerate your career in a role built for top-tier IT professionals.
**Your Role at a Glance**
Be part of our client's team as a
**Level 2 Cloud Support Engineer**
, handling core daily tickets across Microsoft 365, Intune, Azure identity and security, and modern workplace technologies. You'll provide high-quality technical support to UK-based clients while ensuring systems run securely, efficiently, and smoothly.
**About the Client**
**Our client delivers smarter IT solutions and managed services to growing UK businesses, helping them optimize Microsoft 365,**
streamline workflows, and maintain security with confidence. Trusted by over 100 businesses, they manage £2M+ in IT investments, prevent thousands of security incidents annually, and ensure predictable IT budgets. With rapid global deployments, live expert support, and licensing optimization, they transform complex IT challenges into seamless, efficient solutions, enabling clients to focus on growth and productivity.
**Your Day-to-Day Responsibilities**
Technical Work
- Resolve L2 tickets across Microsoft 365 (Teams, SharePoint, Exchange Online)
- Manage Intune device compliance, app deployment, and configuration issues
- Support identity and security issues in Entra ID
- Investigate Defender alerts
Customer Engagement
- Communicate clearly and professionally with customers
- Provide updates, manage expectations, and escalate when needed
Operational Duties
- Improve processes and documentation
- Support Service Desk Lead with project tasks
**Skills & Experience You Bring**
Required Experience & Skills
- **2-3 years in IT support (MSP preferred)**
- Strong troubleshooting skills in
**Microsoft 365**
- Solid experience with Intune
- Good English communication skills
Preferred
- Basic knowledge of
**PowerShell**
- Experience with
**Conditional Access and Azure governance**
- Exposure to regulated environments
**Career Snapshot**
Employment Type: Full-time
Shift: Rotating Shift ( Shift 1: 08:00 - 16:00 CET, Shift 2: 09:00 - 17:00 CET, Shift 3: 12:00 - 20:00 CET), Weekends Off
Work Setup: Onsite, Business Center Manhattan Kapistec, Skopje, Macedonia
**What's In It for You**
- Private Medical Insurance
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Prime office location
- Unlimited upskilling through Emapta Academy courses (Want to know more?
**Who Are We**
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
**#EmpoweringPeople #EmaptaEra**
Step into the world of IT consulting, where Microsoft 365 and cloud solutions drive business success. Solve real-world technical challenges, optimize digital workplaces, and collaborate with global clients-all from North Macedonia. Expand your expertise, gain international exposure, and accelerate your career in a role built for top-tier IT professionals.
**Your Role at a Glance**
Be part of our client's team as a
**Level 2 Cloud Support Engineer**
, handling core daily tickets across Microsoft 365, Intune, Azure identity and security, and modern workplace technologies. You'll provide high-quality technical support to UK-based clients while ensuring systems run securely, efficiently, and smoothly.
**About the Client**
**Our client delivers smarter IT solutions and managed services to growing UK businesses, helping them optimize Microsoft 365,**
streamline workflows, and maintain security with confidence. Trusted by over 100 businesses, they manage £2M+ in IT investments, prevent thousands of security incidents annually, and ensure predictable IT budgets. With rapid global deployments, live expert support, and licensing optimization, they transform complex IT challenges into seamless, efficient solutions, enabling clients to focus on growth and productivity.
**Your Day-to-Day Responsibilities**
Technical Work
- Resolve L2 tickets across Microsoft 365 (Teams, SharePoint, Exchange Online)
- Manage Intune device compliance, app deployment, and configuration issues
- Support identity and security issues in Entra ID
- Investigate Defender alerts
Customer Engagement
- Communicate clearly and professionally with customers
- Provide updates, manage expectations, and escalate when needed
Operational Duties
- Improve processes and documentation
- Support Service Desk Lead with project tasks
**Skills & Experience You Bring**
Required Experience & Skills
- **2-3 years in IT support (MSP preferred)**
- Strong troubleshooting skills in
**Microsoft 365**
- Solid experience with Intune
- Good English communication skills
Preferred
- Basic knowledge of
**PowerShell**
- Experience with
**Conditional Access and Azure governance**
- Exposure to regulated environments
**Career Snapshot**
Employment Type: Full-time
Shift: Rotating Shift ( Shift 1: 08:00 - 16:00 CET, Shift 2: 09:00 - 17:00 CET, Shift 3: 12:00 - 20:00 CET), Weekends Off
Work Setup: Onsite, Business Center Manhattan Kapistec, Skopje, Macedonia
**What's In It for You**
- Private Medical Insurance
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Prime office location
- Unlimited upskilling through Emapta Academy courses (Want to know more?
**Who Are We**
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
**#EmpoweringPeople #EmaptaEra**
