**Coca-Cola Bottling Shqipëria sh.p.k (CCBS)**
is a leading company in the Albanian non-alcoholic beverage market with internationally recognized brands.
At CCBS, we believe in the continuous growth of our business, contributing to local communities, and developing human resources through strong organizational capabilities and by placing the right people in the right roles.
CCBS is looking for suitable candidates for the position of:
**IT Support Specialist**
**Job Purpose:**
To provide technical support to company users regarding computer systems, hardware, software, and network-related issues, ensuring the smooth operation of the company’s IT infrastructure.
**MANAGEMENTS DIMENSIONS:**
**a. Operations**
- Provide remote or on-site technical support to company users.
- Administer and maintain IT equipment (computers, laptops, printers, and other peripherals).
- Support the operation of network connectivity (LAN, Wi-Fi, VPN).
- Manage user requests and incidents through the helpdesk system.
- Support user administration in company systems (e.g., Active Directory, Microsoft 365).
- Install, configure, and update applications and systems.
- Assist in the implementation of IT infrastructure projects and improvements.
**b. Expected Results**
- Fast and efficient resolution of user technical issues.
- Reliable operation of IT systems and equipment.
- Reduction of IT service downtime.
- Increased user satisfaction with IT services.
- Compliance with the company’s IT security standards and policies.
**Role and Responsibilities:**
- Provide first and second level technical support for hardware, software, and network issues.
- Install, configure, and maintain computers and peripheral devices.
- Install and update software applications.
- Diagnose and resolve network issues (LAN, WAN, Wi-Fi).
- Maintain the company’s IT equipment inventory.
- Support endpoint security systems (antivirus, updates, and patch management).
- Update IT procedures documentation and technical guidelines.
- Participate in the implementation of IT projects and infrastructure improvements.
- Support employee onboarding and offboarding processes (device setup and access provisioning).
- Manage and respond to user requests through the helpdesk system.
**Skills and Qualifications**
**:**
- Knowledge of
**Microsoft Windows operating systems**
(installation, configuration, troubleshooting).
- Knowledge of
**Microsoft 365**
and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).
- Experience with
**Active Directory**
user and access management.
- Basic knowledge of
**Microsoft Entra ID (Azure Active Directory)**
.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and connection troubleshooting.
- Experience supporting
**VPN**
and remote access solutions.
- Ability to diagnose and maintain hardware (computers, laptops, printers).
- Experience using
**ticketing/helpdesk systems**
.
- Knowledge of basic
**IT security practices**
and information security policies.
- Basic knowledge of
**ERP systems**
(e.g., Microsoft Dynamics 365, or similar).
- 1–2 years of experience in Information Technology.
- University degree in
**Information Systems, Information Technology**
, or related fields.
- Good command of the
**English language**
.
**Interested candidates**
may apply by sending their CV to
**hr@cocacola.al**
by
**30/03/2026**
.
Only candidates who meet the criteria will be contacted.
*Coca-Cola Bottling Shqipëria sh.p.k promotes Equal Opportunities.*
is a leading company in the Albanian non-alcoholic beverage market with internationally recognized brands.
At CCBS, we believe in the continuous growth of our business, contributing to local communities, and developing human resources through strong organizational capabilities and by placing the right people in the right roles.
CCBS is looking for suitable candidates for the position of:
**IT Support Specialist**
**Job Purpose:**
To provide technical support to company users regarding computer systems, hardware, software, and network-related issues, ensuring the smooth operation of the company’s IT infrastructure.
**MANAGEMENTS DIMENSIONS:**
**a. Operations**
- Provide remote or on-site technical support to company users.
- Administer and maintain IT equipment (computers, laptops, printers, and other peripherals).
- Support the operation of network connectivity (LAN, Wi-Fi, VPN).
- Manage user requests and incidents through the helpdesk system.
- Support user administration in company systems (e.g., Active Directory, Microsoft 365).
- Install, configure, and update applications and systems.
- Assist in the implementation of IT infrastructure projects and improvements.
**b. Expected Results**
- Fast and efficient resolution of user technical issues.
- Reliable operation of IT systems and equipment.
- Reduction of IT service downtime.
- Increased user satisfaction with IT services.
- Compliance with the company’s IT security standards and policies.
**Role and Responsibilities:**
- Provide first and second level technical support for hardware, software, and network issues.
- Install, configure, and maintain computers and peripheral devices.
- Install and update software applications.
- Diagnose and resolve network issues (LAN, WAN, Wi-Fi).
- Maintain the company’s IT equipment inventory.
- Support endpoint security systems (antivirus, updates, and patch management).
- Update IT procedures documentation and technical guidelines.
- Participate in the implementation of IT projects and infrastructure improvements.
- Support employee onboarding and offboarding processes (device setup and access provisioning).
- Manage and respond to user requests through the helpdesk system.
**Skills and Qualifications**
**:**
- Knowledge of
**Microsoft Windows operating systems**
(installation, configuration, troubleshooting).
- Knowledge of
**Microsoft 365**
and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).
- Experience with
**Active Directory**
user and access management.
- Basic knowledge of
**Microsoft Entra ID (Azure Active Directory)**
.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and connection troubleshooting.
- Experience supporting
**VPN**
and remote access solutions.
- Ability to diagnose and maintain hardware (computers, laptops, printers).
- Experience using
**ticketing/helpdesk systems**
.
- Knowledge of basic
**IT security practices**
and information security policies.
- Basic knowledge of
**ERP systems**
(e.g., Microsoft Dynamics 365, or similar).
- 1–2 years of experience in Information Technology.
- University degree in
**Information Systems, Information Technology**
, or related fields.
- Good command of the
**English language**
.
**Interested candidates**
may apply by sending their CV to
**hr@cocacola.al**
by
**30/03/2026**
.
Only candidates who meet the criteria will be contacted.
*Coca-Cola Bottling Shqipëria sh.p.k promotes Equal Opportunities.*
