**Company Description**
Fusion CX revolutionizes customer experience by combining cutting-edge technology with empathetic human interactions to deliver exceptional service across various industries such as BFSI, Healthcare, Retail, Telecom, and more. Our AI-driven tools and analytics empower our teams to anticipate and fulfill customer needs, ensuring meaningful and personalized interactions. With a global presence in 15 countries and a diverse team of 20,000 professionals, we provide locally tailored solutions that are globally informed. Fusion CX values continuous innovation, leveraging advancements in Generative AI, Machine Learning, and Automation to help clients achieve their business goals and foster customer loyalty. Join us to redefine the future of customer engagement through the perfect blend of human empathy and technological expertise.
**
Role Overview**
We are seeking a motivated and approachable Customer Service Representative to join our team in our Tirana office. In this role, you will primarily handle inbound phone calls, respond to customer inquiries, and ensure a positive and professional customer experience.
**Key Responsibilities**
- Answer incoming calls from customers in a professional and courteous manner
- Provide clear, accurate, and helpful information to assist customers
- Work full-time from the office
- Available working shifts: 09:00–18:00 or 10:00–19:00
**Requirements**
- Excellent communication and interpersonal skills
- Fluency in both spoken and written English
- Previous experience in customer service or support is an advantage
*If you are a friendly and customer-oriented individual who is eager to develop your skills in a dynamic environment, we encourage you to apply!*
Fusion CX revolutionizes customer experience by combining cutting-edge technology with empathetic human interactions to deliver exceptional service across various industries such as BFSI, Healthcare, Retail, Telecom, and more. Our AI-driven tools and analytics empower our teams to anticipate and fulfill customer needs, ensuring meaningful and personalized interactions. With a global presence in 15 countries and a diverse team of 20,000 professionals, we provide locally tailored solutions that are globally informed. Fusion CX values continuous innovation, leveraging advancements in Generative AI, Machine Learning, and Automation to help clients achieve their business goals and foster customer loyalty. Join us to redefine the future of customer engagement through the perfect blend of human empathy and technological expertise.
**
Role Overview**
We are seeking a motivated and approachable Customer Service Representative to join our team in our Tirana office. In this role, you will primarily handle inbound phone calls, respond to customer inquiries, and ensure a positive and professional customer experience.
**Key Responsibilities**
- Answer incoming calls from customers in a professional and courteous manner
- Provide clear, accurate, and helpful information to assist customers
- Work full-time from the office
- Available working shifts: 09:00–18:00 or 10:00–19:00
**Requirements**
- Excellent communication and interpersonal skills
- Fluency in both spoken and written English
- Previous experience in customer service or support is an advantage
*If you are a friendly and customer-oriented individual who is eager to develop your skills in a dynamic environment, we encourage you to apply!*
