**Mellon Albania**, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.
We are currently looking for a dedicated **Contact Center Specialist** to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.
If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!
**About you**
You are self-motivated and are someone who shares our commitment to getting the job done. You will be part of a team that enjoys giving support to the customers and has a solution-oriented attitude
### **Key Responsibilities**
- Communicate effectively with customers to address their inquiries and issues.
- Provide exceptional customer service and support.
- Be flexible in working hours and assist within a team environment.
- Stay open to learning new topics and enhancing your skills.
- Possess knowledge about Electronic Financial Transactions (preferred).
### Requirements
· University Degree
· Knowledge of English
· PC skills
· Work experience is an advantage
· Excellent communication skills
· Customer Oriented
· The flexibility to work **only for the third shift**
· Good attitude towards new learning topics
· Knowledge of Electronic Financial Transactions (preferably)
### Benefits
· An excellent working environment
· Opportunities for development and promotion
· Continuous training
We are currently looking for a dedicated **Contact Center Specialist** to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.
If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!
**About you**
You are self-motivated and are someone who shares our commitment to getting the job done. You will be part of a team that enjoys giving support to the customers and has a solution-oriented attitude
### **Key Responsibilities**
- Communicate effectively with customers to address their inquiries and issues.
- Provide exceptional customer service and support.
- Be flexible in working hours and assist within a team environment.
- Stay open to learning new topics and enhancing your skills.
- Possess knowledge about Electronic Financial Transactions (preferred).
### Requirements
· University Degree
· Knowledge of English
· PC skills
· Work experience is an advantage
· Excellent communication skills
· Customer Oriented
· The flexibility to work **only for the third shift**
· Good attitude towards new learning topics
· Knowledge of Electronic Financial Transactions (preferably)
### Benefits
· An excellent working environment
· Opportunities for development and promotion
· Continuous training
