**About us:**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market
We are looking for a
**WFM**
**Specialist**
to join our team and contribute to the development and enhancement of
**WFM**
**Department.**
**The WFM Specialist**
is responsible for real-time monitoring, ensuring smooth operations, and maintaining accurate workforce data. This role focuses on sending reports, updating and proof-checking data, and identifying discrepancies during daily rotations. The WFM Specialist plays a crucial role in providing real-time insights and flagging issues to WFM Leads for further analysis and resolution.
**What you'll do:**
- Monitor real-time adherence and workforce performance, escalating issues as needed.
- Send daily, hourly, and ad-hoc reports via email to relevant stakeholders.
- Update and validate reports to ensure data accuracy and consistency.
- Proof-check workforce data, identifying and reporting discrepancies.
- Communicate with operational teams to ensure real-time adjustments align with business needs.
- Support queue management by tracking service levels, occupancy, and agent performance.
- Assist in maintaining workforce management system data integrity.
- Participate in daily team rotations, ensuring all reports and monitoring tasks are completed.
- Collaborate with WFM Leads to improve reporting processes and efficiency.
**What you'll bring:**
- Bachelor’s degree in business administration, Operations, or a related field (preferred).
- 1+ years of experience in workforce management, real-time monitoring, or reporting.
- Experience with WFM software (e.g., Calabrio, Zucchetti) is a plus.
- Proficiency in Excel (VLOOKUP, pivot tables, conditional formatting).
- Understanding of workforce management tools and real-time tracking systems.
- Ability to process and verify large volumes of data efficiently.
- Strong attention to detail and accuracy in reporting.
- Effective communication and collaboration with internal teams.
- Ability to work in a fast-paced, real-time operational environment.
- Problem-solving skills for identifying and escalating reporting discrepancies.
- Fluent in Italian language (both written & spoken) and good understanding of English language.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market
We are looking for a
**WFM**
**Specialist**
to join our team and contribute to the development and enhancement of
**WFM**
**Department.**
**The WFM Specialist**
is responsible for real-time monitoring, ensuring smooth operations, and maintaining accurate workforce data. This role focuses on sending reports, updating and proof-checking data, and identifying discrepancies during daily rotations. The WFM Specialist plays a crucial role in providing real-time insights and flagging issues to WFM Leads for further analysis and resolution.
**What you'll do:**
- Monitor real-time adherence and workforce performance, escalating issues as needed.
- Send daily, hourly, and ad-hoc reports via email to relevant stakeholders.
- Update and validate reports to ensure data accuracy and consistency.
- Proof-check workforce data, identifying and reporting discrepancies.
- Communicate with operational teams to ensure real-time adjustments align with business needs.
- Support queue management by tracking service levels, occupancy, and agent performance.
- Assist in maintaining workforce management system data integrity.
- Participate in daily team rotations, ensuring all reports and monitoring tasks are completed.
- Collaborate with WFM Leads to improve reporting processes and efficiency.
**What you'll bring:**
- Bachelor’s degree in business administration, Operations, or a related field (preferred).
- 1+ years of experience in workforce management, real-time monitoring, or reporting.
- Experience with WFM software (e.g., Calabrio, Zucchetti) is a plus.
- Proficiency in Excel (VLOOKUP, pivot tables, conditional formatting).
- Understanding of workforce management tools and real-time tracking systems.
- Ability to process and verify large volumes of data efficiently.
- Strong attention to detail and accuracy in reporting.
- Effective communication and collaboration with internal teams.
- Ability to work in a fast-paced, real-time operational environment.
- Problem-solving skills for identifying and escalating reporting discrepancies.
- Fluent in Italian language (both written & spoken) and good understanding of English language.
**Why choose us:**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose us also for:**
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
**Much more about us:**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location**
****:**
Tirana, Albania**
