We are looking for AMS Customer Support to join our team in Pristina.
Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.
A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.
What your key responsibilities will be:
- Manage inbound and outbound calls from the clients/merchants in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Support and guidance, via phone, for maintenance services related to POS terminals (i.e. Payment Cancellation, Copy of Invoice, Restart of POS Terminal)
- Monitor hardware and software resources for ATM service availability
- Gathering and processing of the evidence reported by or on-site engineers
- Registration, analysis, and statistical presentation on weekly, monthly and yearly basis
- Report on time to Supervisor and team
- Meet personal/team qualitative and quantitative targets
- Investigate problems and ability to determine appropriate actions for solving issues
- Responsible for stock management
- Manage the ITC Application for POS, Merchants, and Accounts
Skills and experience we expect from you:
- Preferable University Degree in Computer Sciences or equivalent experience
- Good knowledge of English language, both spoken and written
- Self-starter, well organized, responsible, reliable and motivated
- Customer oriented and good communication skills
- Ability to work under pressure and establish priorities
- Ability to work independently and as a member of a team
- Ability to work across multiple projects simultaneously
- Desire to learn and develop skills further
- Good understanding of banking systems (preferable)
- Experience with ATM/POS Terminals (preferable)
What we offer:
- A substantial degree of flexibility, allowing for an autonomous approach to performing duties
- Challenging, engaging and varied tasks
- Flat management structure
- Long-term prospects with plenty of opportunities for development and growth
- Travel possibilities
- Private health insurance
- Modern workspace close to city center
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Apply on the link: Careers