We are looking for AMS Customer Support to join our team in Pristina.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

What your key responsibilities will be:

Manage inbound and outbound calls from the clients/merchants in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Support and guidance, via phone, for maintenance services related to POS terminals (i.e. Payment Cancellation, Copy of Invoice, Restart of POS Terminal)
Monitor hardware and software resources for ATM service availability
Gathering and processing of the evidence reported by or on-site engineers
Registration, analysis, and statistical presentation on weekly, monthly and yearly basis
Report on time to Supervisor and team
Meet personal/team qualitative and quantitative targets
Investigate problems and ability to determine appropriate actions for solving issues
Responsible for stock management
Manage the ITC Application for POS, Merchants, and Accounts

Skills and experience we expect from you:

Preferable University Degree in Computer Sciences or equivalent experience
Good knowledge of English language, both spoken and written
Self-starter, well organized, responsible, reliable and motivated
Customer oriented and good communication skills
Ability to work under pressure and establish priorities
Ability to work independently and as a member of a team
Ability to work across multiple projects simultaneously
Desire to learn and develop skills further
Good understanding of banking systems (preferable)
Experience with ATM/POS Terminals (preferable)

What we offer:

A substantial degree of flexibility, allowing for an autonomous approach to performing duties
Challenging, engaging and varied tasks
Flat management structure
Long-term prospects with plenty of opportunities for development and growth
Travel possibilities
Private health insurance
Modern workspace close to city center

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply on the link: Careers

Quipu

Rreth Quipu

Punët Aktive

Abonohu në buletinin tonë