Service Salesperson – Montenegro and South Serbia
Kone
/job-details/9940
# **Service Sales Representative**
**Location:** Podgorica, Montenegro (with regular travel across Montenegro and Southern Serbia)
At **KONE**, we improve the flow of urban life. Every day, our innovative elevators, escalators, and automatic building doors help people move safely and efficiently in cities around the world. We are looking for a proactive and customer-focused **Service Salesperson** to join our team in Montenegro and support our service business across Montenegro and Southern Serbia.
## **What will you be doing?**
As a Service Sales Representative, you will be responsible for developing and growing KONE's service business, managing customer relationships, and ensuring excellent customer experience throughout the customer lifecycle.
## **Customer Relationship Management**
- Build and maintain strong relationships with existing and prospective customers
- Manage and develop KONE's service portfolio in Montenegro and Southern Serbia
- Expand the customer base through active prospecting and business development activities
- Ensure high customer satisfaction and address customer concerns in cooperation with the wider KONE team
- Maintain accurate customer records and sales activities in Salesforce CRM
## **Sales and Business Development**
- Manage and actively grow existing customer accounts and new business acquisition
- Identify and pursue service, repair, modernization, and maintenance opportunities
- Prepare quotations, negotiate agreements, and close sales opportunities
- Support revenue growth while ensuring profitability targets are met
- Collaborate closely with Service Supervisors, Service Technicians, and New Business Sales colleagues
- Support receivables collection and commercial follow-up activities
## **Operational and Administrative Responsibilities**
- Manage spare parts ordering and issuance from the local warehouse
- Maintain accurate inventory records and support material balance management
- Coordinate repair orders, spare part movements, and invoicing activities
- Work closely with KPMG regarding invoicing and service-related documentation
- Ensure all sales opportunities, customer visits, and activities are accurately documented in Salesforce
- Prepare reports and sales forecasts as required
## **What are we looking for?**
## **Experience & Background**
- Minimum 3-5 years of experience in sales
- Experience in service sales, maintenance services, technical services, or a related field
- Elevator industry experience is considered a strong advantage
- Technical understanding and affinity for technical products and services
- High school diploma required; higher education is considered an advantage but is not a requirement
**Skills & Competencies**
- Strong sales and negotiation skills
- Commercial mindset with customer-focused approach
- Excellent relationship-building abilities
- Resilience and persistence in achieving targets
- Proactive planning and organizational skills
- Ability to work independently and take ownership
- Strong administrative and analytical capabilities
- Comfortable working with CRM systems and sales data
- Intermediate level English language skills
- Valid driving license
**Ready to Take the Next Step?**
If you are a self-driven sales professional who enjoys building customer relationships, managing commercial opportunities, and working in a technical environment, we would love to hear from you.
Apply now through the application link or reach out directly to **mirtill.ujvari-ring@kone.com** for more information.
*At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
Read more on [*https://kone.com/global/en/careers.html*](https://kone.com/global/en/careers.html)
**Location:** Podgorica, Montenegro (with regular travel across Montenegro and Southern Serbia)
At **KONE**, we improve the flow of urban life. Every day, our innovative elevators, escalators, and automatic building doors help people move safely and efficiently in cities around the world. We are looking for a proactive and customer-focused **Service Salesperson** to join our team in Montenegro and support our service business across Montenegro and Southern Serbia.
## **What will you be doing?**
As a Service Sales Representative, you will be responsible for developing and growing KONE's service business, managing customer relationships, and ensuring excellent customer experience throughout the customer lifecycle.
## **Customer Relationship Management**
- Build and maintain strong relationships with existing and prospective customers
- Manage and develop KONE's service portfolio in Montenegro and Southern Serbia
- Expand the customer base through active prospecting and business development activities
- Ensure high customer satisfaction and address customer concerns in cooperation with the wider KONE team
- Maintain accurate customer records and sales activities in Salesforce CRM
## **Sales and Business Development**
- Manage and actively grow existing customer accounts and new business acquisition
- Identify and pursue service, repair, modernization, and maintenance opportunities
- Prepare quotations, negotiate agreements, and close sales opportunities
- Support revenue growth while ensuring profitability targets are met
- Collaborate closely with Service Supervisors, Service Technicians, and New Business Sales colleagues
- Support receivables collection and commercial follow-up activities
## **Operational and Administrative Responsibilities**
- Manage spare parts ordering and issuance from the local warehouse
- Maintain accurate inventory records and support material balance management
- Coordinate repair orders, spare part movements, and invoicing activities
- Work closely with KPMG regarding invoicing and service-related documentation
- Ensure all sales opportunities, customer visits, and activities are accurately documented in Salesforce
- Prepare reports and sales forecasts as required
## **What are we looking for?**
## **Experience & Background**
- Minimum 3-5 years of experience in sales
- Experience in service sales, maintenance services, technical services, or a related field
- Elevator industry experience is considered a strong advantage
- Technical understanding and affinity for technical products and services
- High school diploma required; higher education is considered an advantage but is not a requirement
**Skills & Competencies**
- Strong sales and negotiation skills
- Commercial mindset with customer-focused approach
- Excellent relationship-building abilities
- Resilience and persistence in achieving targets
- Proactive planning and organizational skills
- Ability to work independently and take ownership
- Strong administrative and analytical capabilities
- Comfortable working with CRM systems and sales data
- Intermediate level English language skills
- Valid driving license
**Ready to Take the Next Step?**
If you are a self-driven sales professional who enjoys building customer relationships, managing commercial opportunities, and working in a technical environment, we would love to hear from you.
Apply now through the application link or reach out directly to **mirtill.ujvari-ring@kone.com** for more information.
*At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
Read more on [*https://kone.com/global/en/careers.html*](https://kone.com/global/en/careers.html)
