●
**Title:**
Case Administrator
●
**Hours:**
Mon-Fri | 10am-6pm MK time
●
**Work Model:**
Office-based (Kisela Voda, Skopje)
●
**Public holidays:**
UK
**Title: Case Administrator**
The client is a growing UK mortgage and financial services business dedicated to helping clients navigate the home-buying and refinancing journey with confidence and ease.
**What we are looking for**
We are looking for a highly organised and proactive
**Case Administrator**
to support our specialist broker team and help keep client cases moving smoothly from application through to completion.
You’ll be working with a range of residential, Buy to Let and specialist mortgage cases, including clients with complex income or credit histories. This role is ideal for someone who enjoys problem-solving, is highly organised and process driven, and making sure no detail gets missed.
**You will be responsible for:**
- Supporting mortgage cases from application through to completion, ensuring everything stays on track
- Chasing, reviewing and packaging client documentation accurately and efficiently
- Liaising with lenders, solicitors, valuers, insurers, clients and internal teams to keep cases progressing
- Keeping CRM systems, case notes and documentation accurate, organised and up to date
- Proactively monitoring the case pipeline, following up on outstanding actions and identifying potential issues early
- Supporting specialist brokers with case administration so they can focus on advising clients
- Ensuring cases are complete, accurate and ready for the next stage of the mortgage process
**What skills & experience you'll bring to us:**
- Experience working in a regulated industry (like banking) is highly desirable
- Previous experience in administration, customer service, sales support, financial services or a similar role
- Excellent spoken and written English with strong communication skills
- Exceptional attention to detail and strong organisational skills
- Proactive, problem-solving approach with the ability to manage multiple cases and deadlines
- Confidence using CRM systems and digital tools, with a genuine customer-first mindset
**Benefits we offer:**
● Private medical insurance (after 6 months)
●Potential work-related travels to the UK
● Regular team meetups - dinners, outdoor activities and events
● Access to further learning & development courses
**Title:**
Case Administrator
●
**Hours:**
Mon-Fri | 10am-6pm MK time
●
**Work Model:**
Office-based (Kisela Voda, Skopje)
●
**Public holidays:**
UK
**Title: Case Administrator**
The client is a growing UK mortgage and financial services business dedicated to helping clients navigate the home-buying and refinancing journey with confidence and ease.
**What we are looking for**
We are looking for a highly organised and proactive
**Case Administrator**
to support our specialist broker team and help keep client cases moving smoothly from application through to completion.
You’ll be working with a range of residential, Buy to Let and specialist mortgage cases, including clients with complex income or credit histories. This role is ideal for someone who enjoys problem-solving, is highly organised and process driven, and making sure no detail gets missed.
**You will be responsible for:**
- Supporting mortgage cases from application through to completion, ensuring everything stays on track
- Chasing, reviewing and packaging client documentation accurately and efficiently
- Liaising with lenders, solicitors, valuers, insurers, clients and internal teams to keep cases progressing
- Keeping CRM systems, case notes and documentation accurate, organised and up to date
- Proactively monitoring the case pipeline, following up on outstanding actions and identifying potential issues early
- Supporting specialist brokers with case administration so they can focus on advising clients
- Ensuring cases are complete, accurate and ready for the next stage of the mortgage process
**What skills & experience you'll bring to us:**
- Experience working in a regulated industry (like banking) is highly desirable
- Previous experience in administration, customer service, sales support, financial services or a similar role
- Excellent spoken and written English with strong communication skills
- Exceptional attention to detail and strong organisational skills
- Proactive, problem-solving approach with the ability to manage multiple cases and deadlines
- Confidence using CRM systems and digital tools, with a genuine customer-first mindset
**Benefits we offer:**
● Private medical insurance (after 6 months)
●Potential work-related travels to the UK
● Regular team meetups - dinners, outdoor activities and events
● Access to further learning & development courses
