**\*\*\*US hours\*\*\***
**Job Summar**
yVerint are for Technical Support for Tier 2 Infra Support team who provided end to end troubleshooting of product issues. Provide consulting and Knowledge transfer to Tier 1 as well as field engineers
**.
Key Accountabiliti**
- esTier 2 support of Infra related issu
- esExcellent verbal and written English communication Skil
- lsGood customer management skills and analytical skill
- s.End to end ownership of all product related issu
- esCustomer handling (Internal and Externa
- l)Open to work in 24x7 environmen
- t.Knowledge transfer to pee
- rsHandle case escalatio
**ns
People Specificat**
- ionExperience of providing technical post-sales support service to clients, preferably gained from within the contact center environm
- entExpertise in any of two areas mentioned below along with very good communication and customer handling skil
- ls.Network (Wireshark/Cisco/Avay
- a).
- SQLSecurity (SSL/certifica
- te)Installation & configuration (experience installing product X, troubleshooting installation issue
- s).Supporting complex product/ experience with supporting enterprise produ
- ct.System engineer/product support/network engin
- eerTroubleshooting webserver issues (IIS,Weblogic,Tomcat,Apac
- he)Administration and maintenance of Enterprise level Application will be an added advant
- ageExperience in log analysis, preferably with enterprise level application serv
- ersStrong communication skills written and verbal experience in documenting customer issues with ability to tailor the explanation of technical concepts to the audience, may be required to author technical articles to document found soluti
- onsKnowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be p
- lusGood knowledge of Windows operating System (Active Directory, DNS, DHCP) would be p
- lusBe required to participate in on-call rotati
ons
**Job Summar**
yVerint are for Technical Support for Tier 2 Infra Support team who provided end to end troubleshooting of product issues. Provide consulting and Knowledge transfer to Tier 1 as well as field engineers
**.
Key Accountabiliti**
- esTier 2 support of Infra related issu
- esExcellent verbal and written English communication Skil
- lsGood customer management skills and analytical skill
- s.End to end ownership of all product related issu
- esCustomer handling (Internal and Externa
- l)Open to work in 24x7 environmen
- t.Knowledge transfer to pee
- rsHandle case escalatio
**ns
People Specificat**
- ionExperience of providing technical post-sales support service to clients, preferably gained from within the contact center environm
- entExpertise in any of two areas mentioned below along with very good communication and customer handling skil
- ls.Network (Wireshark/Cisco/Avay
- a).
- SQLSecurity (SSL/certifica
- te)Installation & configuration (experience installing product X, troubleshooting installation issue
- s).Supporting complex product/ experience with supporting enterprise produ
- ct.System engineer/product support/network engin
- eerTroubleshooting webserver issues (IIS,Weblogic,Tomcat,Apac
- he)Administration and maintenance of Enterprise level Application will be an added advant
- ageExperience in log analysis, preferably with enterprise level application serv
- ersStrong communication skills written and verbal experience in documenting customer issues with ability to tailor the explanation of technical concepts to the audience, may be required to author technical articles to document found soluti
- onsKnowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be p
- lusGood knowledge of Windows operating System (Active Directory, DNS, DHCP) would be p
- lusBe required to participate in on-call rotati
ons
