PSP Manager
SparkUP Digital
/job-details/7874
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**Company Description**
SparkUP Digital is a marketing and consulting agency based in Skopje, North Macedonia, located in the city center with a modern, friendly work environment. The agency specializes in the iGaming industry, supporting clients with acquisition, customer relationship management, and customer support. Team members bring international experience and industry knowledge to help clients grow and engage their audiences. The company has expanded significantly in recent years and continues to seek talented, collaborative individuals who share its passion for digital marketing and iGaming.
**Role Description**
The PSP Manager is a full-time, on-site role based in Skopje. This position is responsible for managing relationships with payment service providers (PSPs), ensuring reliable and secure payment processes across multiple markets. Day-to-day tasks include monitoring payment performance, analyzing transaction data, identifying and resolving payment-related issues, and optimizing payment flows to improve conversion and user experience.
A taster of what you'll be doing:
- Maintaining relationships within a portfolio of 20+ suppliers
- Explore and manage new opportunities to complement the existing portfolio, following business needs & strategy
- Frequently review, analyse and follow up on the performance of each provider to identify areas of improvement for further prioritisation
- Follow up on new features and functionalities to assess their potential impact on the business and coordinate further actions internally
- Interact with the Payment Product Team to understand, maintain and troubleshoot the various product functionalities that impact the provider performance or relationship
- Flag and mitigate risks to our business by performing ongoing analysis of our payment relationships from an operational, financial and compliance perspectives.
**Requirements**
- Demonstrable experience in payment operational areas – risk, finance and / or compliance.
- Strong presentation and communication skills (in English) are vital.
**We see it as positive if you also have**
- A highly analytical approach; ability to identify/prioritise initiatives with the highest impact.
- A positive, can-do attitude.
- Self-started focused on execution and results.
- Relentless customer focus the ability to view problems from the customer perspective and the drive to resolve them.
- A team player who can coordinate with stakeholders across the organisation in an international and multicultural environment.
- Willingness to work under pressure and balance competing demands on their time.
SparkUP Digital is a marketing and consulting agency based in Skopje, North Macedonia, located in the city center with a modern, friendly work environment. The agency specializes in the iGaming industry, supporting clients with acquisition, customer relationship management, and customer support. Team members bring international experience and industry knowledge to help clients grow and engage their audiences. The company has expanded significantly in recent years and continues to seek talented, collaborative individuals who share its passion for digital marketing and iGaming.
**Role Description**
The PSP Manager is a full-time, on-site role based in Skopje. This position is responsible for managing relationships with payment service providers (PSPs), ensuring reliable and secure payment processes across multiple markets. Day-to-day tasks include monitoring payment performance, analyzing transaction data, identifying and resolving payment-related issues, and optimizing payment flows to improve conversion and user experience.
A taster of what you'll be doing:
- Maintaining relationships within a portfolio of 20+ suppliers
- Explore and manage new opportunities to complement the existing portfolio, following business needs & strategy
- Frequently review, analyse and follow up on the performance of each provider to identify areas of improvement for further prioritisation
- Follow up on new features and functionalities to assess their potential impact on the business and coordinate further actions internally
- Interact with the Payment Product Team to understand, maintain and troubleshoot the various product functionalities that impact the provider performance or relationship
- Flag and mitigate risks to our business by performing ongoing analysis of our payment relationships from an operational, financial and compliance perspectives.
**Requirements**
- Demonstrable experience in payment operational areas – risk, finance and / or compliance.
- Strong presentation and communication skills (in English) are vital.
**We see it as positive if you also have**
- A highly analytical approach; ability to identify/prioritise initiatives with the highest impact.
- A positive, can-do attitude.
- Self-started focused on execution and results.
- Relentless customer focus the ability to view problems from the customer perspective and the drive to resolve them.
- A team player who can coordinate with stakeholders across the organisation in an international and multicultural environment.
- Willingness to work under pressure and balance competing demands on their time.
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