Client Success Manager (CSM)
Status: Full-Time Opportunity
About the Role
We’re hiring a proactive, organized, and confident Client Success Manager to help our clients — contractors and business owners — get results and stay long-term with Remodel Favor.
This is not just a support role.
You will guide clients, solve problems, manage expectations, and protect retention.
Communication Skills (Critical)
You must be confident and professional across:
- Email
- Phone calls
- Zoom/video meetings
You’ll regularly work with contractors and business owners, so communication must be:
- Clear
- Concise
- Professional
- Confident
- Strong English fluency required
Primary Duty: Client Onboarding
- You will lead onboarding calls and walk new clients through:
- Our process
- Timelines
- Expectations
- Support systems
- Problem-Solver Mindset (Not Just Support)
- Help with operations
Clients may raise concerns such as:
- Lead quality
- Slow results
- Follow-up issues
Your responsibility is to:
- Reset expectations
- Identify bottlenecks
- Guide clients through roadblocks
- Keep clients focused on execution
- Organizational Excellence Required
You will manage 100+ clients, so you must be strong at:
- Tracking client progress
- Staying on top of communication
- Managing follow-ups
- Keeping detailed records
Bonus Experience (Preferred, Not Required):
- Experience with lead generation or marketing agencies
- Familiarity with CRM platforms (HighLevel)
What Success Looks Like in This Role:
High Client Retention
Clients stay long-term because they feel supported and are closing deals.
Upsells & Renewals
You identify opportunities to increase lead volume or expand services.
Fewer Complaints
You proactively resolve issues before they escalate.
Key Responsibilities:
- Client onboarding & account management
- Managing the support inbox
- Data tracking and reporting
- Monitoring client fulfillment
- Resolving complaints and disputes
- Working 1-on-1 with the owner
- Ensuring clients stay on track
Requirements:
- Fluent English
- Your own 64-bit computer
- Basic Google Sheets skills
- Availability at least 8 hours per day
- 8am–4pm Central (US)
- Monday–Friday
Pay:
$600 per month USD with bonus pay opportunities.
Status: Full-Time Opportunity
About the Role
We’re hiring a proactive, organized, and confident Client Success Manager to help our clients — contractors and business owners — get results and stay long-term with Remodel Favor.
This is not just a support role.
You will guide clients, solve problems, manage expectations, and protect retention.
Communication Skills (Critical)
You must be confident and professional across:
- Phone calls
- Zoom/video meetings
You’ll regularly work with contractors and business owners, so communication must be:
- Clear
- Concise
- Professional
- Confident
- Strong English fluency required
Primary Duty: Client Onboarding
- You will lead onboarding calls and walk new clients through:
- Our process
- Timelines
- Expectations
- Support systems
- Problem-Solver Mindset (Not Just Support)
- Help with operations
Clients may raise concerns such as:
- Lead quality
- Slow results
- Follow-up issues
Your responsibility is to:
- Reset expectations
- Identify bottlenecks
- Guide clients through roadblocks
- Keep clients focused on execution
- Organizational Excellence Required
You will manage 100+ clients, so you must be strong at:
- Tracking client progress
- Staying on top of communication
- Managing follow-ups
- Keeping detailed records
Bonus Experience (Preferred, Not Required):
- Experience with lead generation or marketing agencies
- Familiarity with CRM platforms (HighLevel)
What Success Looks Like in This Role:
High Client Retention
Clients stay long-term because they feel supported and are closing deals.
Upsells & Renewals
You identify opportunities to increase lead volume or expand services.
Fewer Complaints
You proactively resolve issues before they escalate.
Key Responsibilities:
- Client onboarding & account management
- Managing the support inbox
- Data tracking and reporting
- Monitoring client fulfillment
- Resolving complaints and disputes
- Working 1-on-1 with the owner
- Ensuring clients stay on track
Requirements:
- Fluent English
- Your own 64-bit computer
- Basic Google Sheets skills
- Availability at least 8 hours per day
- 8am–4pm Central (US)
- Monday–Friday
Pay:
$600 per month USD with bonus pay opportunities.
