SparkUp is looking for a highly skilled customer service representative to join our team and handle email requests, and live chats interactions using a friendly, helpful approach.
The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality within the iGaming Industry. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.
**Objectives of this role**
- Manage a large volume of emails and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of positive satisfaction
- Provide expert answers to questions about products, KYC documents, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
**Responsibilities**
- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, and complaints
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers
**Required skills and qualifications**
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
**Preferred skills and qualifications**
- Experience in customer experience
- Experience with Zendesk, Microsoft Office, Slack is a plus.
- Basic knowledge of Igaming industry and online casinos
is a plus.
The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality within the iGaming Industry. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.
**Objectives of this role**
- Manage a large volume of emails and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of positive satisfaction
- Provide expert answers to questions about products, KYC documents, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
**Responsibilities**
- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, and complaints
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers
**Required skills and qualifications**
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
**Preferred skills and qualifications**
- Experience in customer experience
- Experience with Zendesk, Microsoft Office, Slack is a plus.
- Basic knowledge of Igaming industry and online casinos
is a plus.
