**Driving the future of automotive. We’re Lear For You.**
**Lear Corporation is a Fortune 500 company that designs, engineers and manufactures world-class products. We provide complete seating and electrical power management systems worldwide. In our Plant in Tetovo, we have currently open position for Customer Quality Engineer in the Quality department.**
**Job Responsibilities**
- Daily morning calls with customer SQE for daily rejects and possible claims review
- Weekly meetings with customer representatives regarding RPPM, QN status, 8D reports, and systematic action plan update
- Average official claims raised 2 per week + average 1 non-SQTS claim per week
- Ensures forwarding and understanding of client requests within the organization
- Acts as the primary contact in case of client complaints
- Organizing immediate containment at customer site with external sorting company, providing sorting details, MO, and follow up of results
- Creating 8D report, SQTS entry, for each official claim. This includes composing team according defect definition/origin/impact. Perform root cause analysis, 5-why, Ishikawa, define test, implement and validate corrective action, PFMEA/CP review and update
- Coordination of the process for problem resolution after receiving a client complaint
- Support and moderation of client audits and support of continuous improvement processes
- Organize, perform and overview trials requested by Customer
- Create, propose, edit points in Gray book and boundary samples
- Keeping track of RPPM and overall quality status at customer site – roadmap/action plan
**Required Qualifications**
- Education: VI-VII level Technical education
- Work experience: 3 years of work experience in a similar or same position preferably in Automotive industry
- Experience and knowledge of quality systems in production and activities for communication with customers
- Language: Advanced level English
- Computer skills: Microsoft Office
**Lear Corporation is a Fortune 500 company that designs, engineers and manufactures world-class products. We provide complete seating and electrical power management systems worldwide. In our Plant in Tetovo, we have currently open position for Customer Quality Engineer in the Quality department.**
**Job Responsibilities**
- Daily morning calls with customer SQE for daily rejects and possible claims review
- Weekly meetings with customer representatives regarding RPPM, QN status, 8D reports, and systematic action plan update
- Average official claims raised 2 per week + average 1 non-SQTS claim per week
- Ensures forwarding and understanding of client requests within the organization
- Acts as the primary contact in case of client complaints
- Organizing immediate containment at customer site with external sorting company, providing sorting details, MO, and follow up of results
- Creating 8D report, SQTS entry, for each official claim. This includes composing team according defect definition/origin/impact. Perform root cause analysis, 5-why, Ishikawa, define test, implement and validate corrective action, PFMEA/CP review and update
- Coordination of the process for problem resolution after receiving a client complaint
- Support and moderation of client audits and support of continuous improvement processes
- Organize, perform and overview trials requested by Customer
- Create, propose, edit points in Gray book and boundary samples
- Keeping track of RPPM and overall quality status at customer site – roadmap/action plan
**Required Qualifications**
- Education: VI-VII level Technical education
- Work experience: 3 years of work experience in a similar or same position preferably in Automotive industry
- Experience and knowledge of quality systems in production and activities for communication with customers
- Language: Advanced level English
- Computer skills: Microsoft Office
