**About The Position**
We are looking for a motivated and proactive Service Delivery Manager to join our dynamic team. This role offers the opportunity to lead and coordinate exciting international projects while working in a collaborative and supportive environment. Our team culture emphasizes open communication, continuous learning, and knowledge sharing, making it an ideal setting for growth-oriented professionals who thrive in fast-paced, multicultural settings.
**What We Offer**
- Full-time employment with a competitive salary package
- Individual performance-based appraisals
- Training and Microsoft Certification support
- A collaborative, inclusive, and professional work environment
- Opportunity to work on challenging and meaningful international projects
- Opportunity to attend international industry-related conferences
- Private health insurance and additional benefits
- Paid FitKit membership
- Modern office space with up-to-date equipment and tools
- Regular team-building activities and company social events
**Your Skills**
- Completed a Bachelor’s degree in Computer science or a relevant field
- 5+ years of experience in IT, project management, or managing a development team
- Ability to manage multiple projects, activities, and tasks
- Ability to set up workflows and KPIs for managing incidents, change requests, service requests, crisis calls, security-related incidents, etc.
- Superior multi-tasking skills and the ability to work in a fast-paced, dynamic environment
- Analytical and conceptual skills, performance, and innovation readiness, teamwork
- Ability to predict challenges and seek to head off obstacles proactively
- Excellent interpersonal and collaborative skills and the ability to adapt communication at different levels
- Excellent command of the English language (knowledge of German, French, Italian, or Spanish would be considered a plus)
**Your Responsibilities**
- Leads planning, coordination, and execution of the ERP software and sub-projects with a clear focus on communication, risk, and budget management
- Responsible for gathering and interpreting input from the business, business analysts, project managers, and other stakeholders in order to develop and maintain ERP software and sub-project schedules
- Ensuring client satisfaction with all support requests
- Developing project roadmaps for the planning, evaluation, and purchase of the ERP solution
- Proactively monitors and measures service performance and metrics on a day-to-day basis to ensure optimal service delivery
- Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance
- Oversee technical gaps between teams and processes
We are looking for a motivated and proactive Service Delivery Manager to join our dynamic team. This role offers the opportunity to lead and coordinate exciting international projects while working in a collaborative and supportive environment. Our team culture emphasizes open communication, continuous learning, and knowledge sharing, making it an ideal setting for growth-oriented professionals who thrive in fast-paced, multicultural settings.
**What We Offer**
- Full-time employment with a competitive salary package
- Individual performance-based appraisals
- Training and Microsoft Certification support
- A collaborative, inclusive, and professional work environment
- Opportunity to work on challenging and meaningful international projects
- Opportunity to attend international industry-related conferences
- Private health insurance and additional benefits
- Paid FitKit membership
- Modern office space with up-to-date equipment and tools
- Regular team-building activities and company social events
**Your Skills**
- Completed a Bachelor’s degree in Computer science or a relevant field
- 5+ years of experience in IT, project management, or managing a development team
- Ability to manage multiple projects, activities, and tasks
- Ability to set up workflows and KPIs for managing incidents, change requests, service requests, crisis calls, security-related incidents, etc.
- Superior multi-tasking skills and the ability to work in a fast-paced, dynamic environment
- Analytical and conceptual skills, performance, and innovation readiness, teamwork
- Ability to predict challenges and seek to head off obstacles proactively
- Excellent interpersonal and collaborative skills and the ability to adapt communication at different levels
- Excellent command of the English language (knowledge of German, French, Italian, or Spanish would be considered a plus)
**Your Responsibilities**
- Leads planning, coordination, and execution of the ERP software and sub-projects with a clear focus on communication, risk, and budget management
- Responsible for gathering and interpreting input from the business, business analysts, project managers, and other stakeholders in order to develop and maintain ERP software and sub-project schedules
- Ensuring client satisfaction with all support requests
- Developing project roadmaps for the planning, evaluation, and purchase of the ERP solution
- Proactively monitors and measures service performance and metrics on a day-to-day basis to ensure optimal service delivery
- Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance
- Oversee technical gaps between teams and processes
