**O-NXT is hiring a Technical Support Specialist — Tirana, Albania 🇦🇱**
**About O-NXT**
O-NXT is a growing IT and Financial Services company based in Tirana, Albania, delivering customized technology, management, and accounting solutions since 2013. With a customer-first mindset and a dedicated team of professionals, we help businesses across diverse industries solve complex challenges through innovative, reliable services. Join us and be part of a team where your technical expertise directly shapes client success.
**The Role**
We are looking for a motivated and detail-oriented Technical Support Specialist to join our on-site team in Tirana on a full-time basis. As a frontline problem-solver, you will be responsible for diagnosing and resolving technical issues, supporting Linux-based environments, and ensuring every client interaction ends with a clear, effective solution. You will work closely with internal teams to maintain the highest standards of service quality and customer satisfaction.
**What You'll Do**
- Provide first and second-line technical support via phone, email, and on-site assistance
- Diagnose and resolve hardware, software, and Linux system-related issues
- Monitor and analyze system performance to proactively identify and mitigate risks
- Document resolved cases and contribute to a growing internal knowledge base
- Escalate complex issues to engineering teams while keeping clients informed throughout
- Collaborate with colleagues to continuously improve support processes and response times
**What We're Looking For**
✅ Required:
- Knowledge of Linux systems administration and troubleshooting
- Strong analytical and diagnostic skills for resolving complex technical challenges
- Excellent written and verbal communication in English (fluency required)
- Ability to manage multiple priorities calmly and efficiently under pressure
⭐ Preferred:
- Familiarity with ticketing systems
- 1+ year of experience in a technical support or IT helpdesk role
- Basic networking knowledge: TCP/IP, DNS, VPNs, firewalls
- IT certifications such as CompTIA A+, Linux+, or ITIL are a plus
**Why Join O-NXT**
- Be part of a stable, established company with 10+ years in the market
- Work in a collaborative, professional environment in central Tirana
- Grow your technical skills with hands-on exposure to real-world IT challenges
- Opportunity to develop into senior support or systems roles over time
📍 Location:
**Tirana, Albania (On-site, Full-time)**
📩 Apply directly via this listing.
**We welcome applicants from all backgrounds. Only shortlisted candidates will be contacted.**
**About O-NXT**
O-NXT is a growing IT and Financial Services company based in Tirana, Albania, delivering customized technology, management, and accounting solutions since 2013. With a customer-first mindset and a dedicated team of professionals, we help businesses across diverse industries solve complex challenges through innovative, reliable services. Join us and be part of a team where your technical expertise directly shapes client success.
**The Role**
We are looking for a motivated and detail-oriented Technical Support Specialist to join our on-site team in Tirana on a full-time basis. As a frontline problem-solver, you will be responsible for diagnosing and resolving technical issues, supporting Linux-based environments, and ensuring every client interaction ends with a clear, effective solution. You will work closely with internal teams to maintain the highest standards of service quality and customer satisfaction.
**What You'll Do**
- Provide first and second-line technical support via phone, email, and on-site assistance
- Diagnose and resolve hardware, software, and Linux system-related issues
- Monitor and analyze system performance to proactively identify and mitigate risks
- Document resolved cases and contribute to a growing internal knowledge base
- Escalate complex issues to engineering teams while keeping clients informed throughout
- Collaborate with colleagues to continuously improve support processes and response times
**What We're Looking For**
✅ Required:
- Knowledge of Linux systems administration and troubleshooting
- Strong analytical and diagnostic skills for resolving complex technical challenges
- Excellent written and verbal communication in English (fluency required)
- Ability to manage multiple priorities calmly and efficiently under pressure
⭐ Preferred:
- Familiarity with ticketing systems
- 1+ year of experience in a technical support or IT helpdesk role
- Basic networking knowledge: TCP/IP, DNS, VPNs, firewalls
- IT certifications such as CompTIA A+, Linux+, or ITIL are a plus
**Why Join O-NXT**
- Be part of a stable, established company with 10+ years in the market
- Work in a collaborative, professional environment in central Tirana
- Grow your technical skills with hands-on exposure to real-world IT challenges
- Opportunity to develop into senior support or systems roles over time
📍 Location:
**Tirana, Albania (On-site, Full-time)**
📩 Apply directly via this listing.
**We welcome applicants from all backgrounds. Only shortlisted candidates will be contacted.**
