Application Service Desk - German Speaking
Lufthansa Industry Solutions
/job-details/4428
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
Join us to build a career working on modern projects for global brands.
**Tasks**
We are seeking a motivated and customer‑oriented professional to join our team. The ideal candidate is a strong communicator with solid German language skills, a willingness to learn, and the ability to thrive in a dynamic, high‑pressure environment.
This position is 24/7 shift based.
- Provide customer support and issue resolution via mail, internal systems and phone.
- Handle inquiries efficiently while maintaining a high level of professionalism and service quality.
- Collaborate with internal teams to ensure smooth workflow and consistent service delivery.
- Continuously learn and adapt to new technologies, tools, and processes.
- Maintain reliability and stability within the assigned project and shift structure.
**Requirements**
- German language proficiency at B2 level or higher (spoken and written).
- Ability to work in a 3‑shift rotation, including evenings, nights, weekends, and public holidays as required.
- Comfortable supporting customers via phone as the primary communication channel.
- Eagerness to learn new technologies and continuously develop skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Strong sense of responsibility, reliability, and commitment to project stability.
**Preferred Skills (Optional)**
- Experience in customer service, technical support, or helpdesk roles.
- Basic knowledge of IT systems, ticketing tools, or customer support software.
- ITIL certification
- Strong problem-solving abilities and communication skills.
**Tasks**
We are seeking a motivated and customer‑oriented professional to join our team. The ideal candidate is a strong communicator with solid German language skills, a willingness to learn, and the ability to thrive in a dynamic, high‑pressure environment.
This position is 24/7 shift based.
- Provide customer support and issue resolution via mail, internal systems and phone.
- Handle inquiries efficiently while maintaining a high level of professionalism and service quality.
- Collaborate with internal teams to ensure smooth workflow and consistent service delivery.
- Continuously learn and adapt to new technologies, tools, and processes.
- Maintain reliability and stability within the assigned project and shift structure.
**Requirements**
- German language proficiency at B2 level or higher (spoken and written).
- Ability to work in a 3‑shift rotation, including evenings, nights, weekends, and public holidays as required.
- Comfortable supporting customers via phone as the primary communication channel.
- Eagerness to learn new technologies and continuously develop skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Strong sense of responsibility, reliability, and commitment to project stability.
**Preferred Skills (Optional)**
- Experience in customer service, technical support, or helpdesk roles.
- Basic knowledge of IT systems, ticketing tools, or customer support software.
- ITIL certification
- Strong problem-solving abilities and communication skills.
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- Public Saftey Officer — Oregon State University
- Expert Operational Safety — Gerresheimer Querétaro
- Groups and Events Sales Manager — Aman
- Space Tech Co-Founder / Head of Engineering (100 % remote) (m/f/d) — EWOR
- Supply Chain Co-Founder / Head of Sales (100 % remote) (m/f/d) — EWOR
- MARKETING SPECIALIST — MBT Group
- Casual-Banquet Waiter — Marriott
- Porsche service center manager — Hirin' Hero Co.
- Trainer, Customer Support & Phone Teams — Slice
- International Expert to Assess the Readiness for the Digitalization and Development of the Transparency Index for the Information and Privacy Agency (IPA) _(SSA) — OSCE
- Telegram Channel Growth Manager — Casini
- SAP SD Consultant — IKONS ITALIA
- International Private Sector Engagement Consultant — UNICEF
- Agent polyvalent de restauration H/F — Groupe Hospitalier Artois-Ternois
- Product Manager — UltaHost
- СПЕЦИЈАЛИСТ ЗА РЕЛЕЈНА ЗАШТИТА И ПОГОНСКИ МЕРЕЊА — Elektrodistribucija
- Bookkeeper — ProRecruit.al
- Centre Director — Nido Early School
- Casual-Banquet Waiter — Marriott International
- Cosmetic Reconditioning Associate II — Carmax
- Facade Designer — ALUFLOR AMERICA
- Je Student Perserites ose ne Stazh? — Albania Recruitment Solutions & Consulting
- Senior Accountant — Klar Sh.P.K
- AI Research Lab Co-Founder / CPTO (100 % remote) (m/f/d) — EWOR
- Customer Operations — Logan Premium Logistics
- SAP EWM Consultant — IKONS ITALIA
- Customer Support Agent — Rhino Entertainment Group
- L’HÔTEL LES 3 LUPPARS À ARRAS RECRUTE UN(E) RÉCEPTIONNISTE DE NUIT... — Mona FM
- DC Senior Data Specialist - VOIS — VOIS
- Semiconductor Co-Founder / Head of Growth (100 % remote) (m/f/d) — EWOR
