We are looking for an experienced
**Digital & IT Manager**
to lead IT and Digital strategy and operations across multiple countries and brands. This role is critical in ensuring system stability, enabling business growth, and delivering an excellent customer experience.
**Key Responsibilities:**
• Lead Digital & IT strategy aligned with business and growth objectives
• Manage POS platforms and core restaurant systems (Oracle Simphony, legacy systems)
• Lead technology delivery for new restaurant openings and rollouts
• Act as main contact for global vendors and franchisor (Oracle, RBI, Acrelec, fiscal partners)
• Define IT governance, RACI models, and operational standards
• Own customer-facing digital platforms (kiosks, mobile, web)
• Drive cross-functional collaboration with Operations, Finance, Marketing
• Manage incidents and escalations for critical systems
• Support reporting, analytics, and data-driven decision making
**Qualifications:**
• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 5+ years of experience in IT/Digital roles, including leadership
• Strong knowledge of POS and digital platforms
• Experience in vendor and IT project management
• Strong leadership and communication skills
• Excellent English proficiency
**Apply by sending your CV to:**
**hr@burgerking.al**
- *All personal data will be processed in accordance with applicable data protection laws.*
**Digital & IT Manager**
to lead IT and Digital strategy and operations across multiple countries and brands. This role is critical in ensuring system stability, enabling business growth, and delivering an excellent customer experience.
**Key Responsibilities:**
• Lead Digital & IT strategy aligned with business and growth objectives
• Manage POS platforms and core restaurant systems (Oracle Simphony, legacy systems)
• Lead technology delivery for new restaurant openings and rollouts
• Act as main contact for global vendors and franchisor (Oracle, RBI, Acrelec, fiscal partners)
• Define IT governance, RACI models, and operational standards
• Own customer-facing digital platforms (kiosks, mobile, web)
• Drive cross-functional collaboration with Operations, Finance, Marketing
• Manage incidents and escalations for critical systems
• Support reporting, analytics, and data-driven decision making
**Qualifications:**
• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 5+ years of experience in IT/Digital roles, including leadership
• Strong knowledge of POS and digital platforms
• Experience in vendor and IT project management
• Strong leadership and communication skills
• Excellent English proficiency
**Apply by sending your CV to:**
**hr@burgerking.al**
- *All personal data will be processed in accordance with applicable data protection laws.*
