Associate IT Operation and Support Engineer
Avenga
/job-details/11040
*Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.*
***Core skills you’ll bring***
- Experience in working as operations or support engineer
- Experience in Windows and Linux/UNIX system administration
- Medium to strong grasp of relational databases and SQL
- Advanced Troubleshooting skills in a multi-user environment
- Advanced English proficiency (spoken and written)
***Nice-to-have:***
- Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
- Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
- Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
- Experience using monitoring tools
- Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment
- Ability to exercise good judgment, to independently assess risk, and to make critical decisions
- Willingness to work flexible shifts
***The impact you'll create***
- Monitoring system operations and troubleshoot problems
- Analyzing root causes of operational malfunctions and provide resolutions
- Resolving operational problems within the defined schedules and service level agreements
- Driving incident resolution and process improvements to minimize impact to the production environment and business partners
- To develop a support plan to prioritize and resolve issues
- To address customer issues promptly and accurately
- To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
- To develop preventive measures and document issue resolution procedures
**Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.**
*People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.*
***Core skills you’ll bring***
- Experience in working as operations or support engineer
- Experience in Windows and Linux/UNIX system administration
- Medium to strong grasp of relational databases and SQL
- Advanced Troubleshooting skills in a multi-user environment
- Advanced English proficiency (spoken and written)
***Nice-to-have:***
- Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
- Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
- Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
- Experience using monitoring tools
- Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment
- Ability to exercise good judgment, to independently assess risk, and to make critical decisions
- Willingness to work flexible shifts
***The impact you'll create***
- Monitoring system operations and troubleshoot problems
- Analyzing root causes of operational malfunctions and provide resolutions
- Resolving operational problems within the defined schedules and service level agreements
- Driving incident resolution and process improvements to minimize impact to the production environment and business partners
- To develop a support plan to prioritize and resolve issues
- To address customer issues promptly and accurately
- To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
- To develop preventive measures and document issue resolution procedures
**Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.**
*People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.*
