Albania Branch Manager
iDATA International
/job-details/11096
We are looking for a
**Branch Manager**
who will be responsible for managing our operations in Albania, leading our team, and representing our company in relations with local stakeholders.
This position will be responsible not only for ensuring the effective management of day-to-day operations, but also for team management, service quality, customer satisfaction, performance monitoring, and managing relationships with relevant institutions and stakeholders.
**Key Responsibilities**
- Manage the day-to-day activities of the branch and operations in Albania end-to-end,
- Ensure that operations are carried out in compliance with company procedures, service standards, and applicable legal and regulatory requirements,
- Manage the branch team, including task allocation, performance management, employee development, and motivation,
- Regularly monitor operational KPIs and service quality and implement necessary improvement actions,
- Ensure that application processes are handled efficiently, accurately, and in line with high service quality standards,
- Monitor customer satisfaction and ensure the effective management of complaints and feedback,
- Develop and maintain professional relationships with embassies, consulates, government authorities, business partners, and other relevant external stakeholders,
- Represent the company, when required, in meetings, discussions, and official engagements,
- Contribute to the development of existing services and the identification and evaluation of new services and business opportunities,
- Monitor the branch budget, costs, and resource utilization to improve operational efficiency,
- Identify operational risks and ensure that appropriate preventive actions are taken,
- Ensure full compliance with company standards regarding security, data privacy, and personal data protection,
- Maintain regular communication with the central management team and provide reports on operational results, performance, risks, and business needs.
**Qualifications**
- **Native-level proficiency in Albanian and legally eligible to work in Albania.**
- Bachelor’s degree in a relevant field,
- Advanced proficiency in both
**German and English,**
- Preferably management experience in services, operations, customer experience, travel, visa services, or a similar sector,
- Strong experience in team and operations management,
- Proven ability to manage customer and external stakeholder relationships effectively,
- Strong problem-solving, decision-making, and crisis management skills,
- Results-oriented with a strong focus on service quality,
- Strong planning, organizational, and follow-up skills,
- Analytical mindset with the ability to monitor financial and operational performance indicators,
- Strong communication, representation, and negotiation skills,
- Proficiency in MS Office applications,
- **Turkish language skills are preferred.**
**Branch Manager**
who will be responsible for managing our operations in Albania, leading our team, and representing our company in relations with local stakeholders.
This position will be responsible not only for ensuring the effective management of day-to-day operations, but also for team management, service quality, customer satisfaction, performance monitoring, and managing relationships with relevant institutions and stakeholders.
**Key Responsibilities**
- Manage the day-to-day activities of the branch and operations in Albania end-to-end,
- Ensure that operations are carried out in compliance with company procedures, service standards, and applicable legal and regulatory requirements,
- Manage the branch team, including task allocation, performance management, employee development, and motivation,
- Regularly monitor operational KPIs and service quality and implement necessary improvement actions,
- Ensure that application processes are handled efficiently, accurately, and in line with high service quality standards,
- Monitor customer satisfaction and ensure the effective management of complaints and feedback,
- Develop and maintain professional relationships with embassies, consulates, government authorities, business partners, and other relevant external stakeholders,
- Represent the company, when required, in meetings, discussions, and official engagements,
- Contribute to the development of existing services and the identification and evaluation of new services and business opportunities,
- Monitor the branch budget, costs, and resource utilization to improve operational efficiency,
- Identify operational risks and ensure that appropriate preventive actions are taken,
- Ensure full compliance with company standards regarding security, data privacy, and personal data protection,
- Maintain regular communication with the central management team and provide reports on operational results, performance, risks, and business needs.
**Qualifications**
- **Native-level proficiency in Albanian and legally eligible to work in Albania.**
- Bachelor’s degree in a relevant field,
- Advanced proficiency in both
**German and English,**
- Preferably management experience in services, operations, customer experience, travel, visa services, or a similar sector,
- Strong experience in team and operations management,
- Proven ability to manage customer and external stakeholder relationships effectively,
- Strong problem-solving, decision-making, and crisis management skills,
- Results-oriented with a strong focus on service quality,
- Strong planning, organizational, and follow-up skills,
- Analytical mindset with the ability to monitor financial and operational performance indicators,
- Strong communication, representation, and negotiation skills,
- Proficiency in MS Office applications,
- **Turkish language skills are preferred.**
