Customer Service Manager (E-commerce / Dropshipping)

BJ Ecom is a fast-growing dropshipping company managing 50+ Shopify stores across Europe and the US. With a team of 25+ members and expanding rapidly, we are focused on delivering exceptional customer experiences at scale.

## Tasks

We are looking for an experienced Customer Support Manager to lead and optimize our customer service operations. You will oversee a team of 12 Customer Support agents, ensure smooth daily operations, and continuously improve support systems and performance.

## Requirements

* Proven experience managing a large customer support team (10+ agents)
\- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
\- Strong understanding of customer support KPIs and performance management
\- Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.)
\- Excellent leadership, communication, and problem-solving skills
\- Highly organized and data-driven mindset
\- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes

## Benefits

* Fully remote work environment
\- Opportunity to manage a large-scale CS operation
\- Fast-paced, growth-driven team
\- Room for career growth and leadership impact

Please send your resume along with a short summary of your experience managing large customer support teams and scaling operations.