Amazon Marketplace Seller Central Assistant
Outsourcing Advantage
Outsourcing Advantage is seeking an experienced **Amazon Marketplace Seller Central Assistant** to support daily operations across our Amazon Seller Central accounts. This role involves customer communication, listings management, account health monitoring, and general Seller Central support. The ideal candidate is organized, detail‑oriented, and able to thrive in a fast‑paced e‑commerce environment.
### Key Responsibilities
**Customer Support (Primary)**
- Respond promptly and professionally to buyer messages and customer emails.
- Resolve issues such as late deliveries, missing/damaged items, returns, refunds, replacements, and product inquiries.
- Use established templates while identifying and escalating unusual or sensitive cases.
**Seller Central Operations**
- Create and manage listings (new ASINs, variations, flat files when needed, titles/keywords/bullets edits).
- Monitor and support order management for FBM and FBA, including shipment issues and listing or order troubleshooting.
- Open and manage Seller Support cases, follow up until resolution, and maintain documentation.
**Account Health & Compliance**
- Monitor performance notifications and the Account Health dashboard for violations or warnings.
- Assist with appeals, including drafting POAs, gathering evidence, and submitting documentation.
- Address negative feedback, A‑to‑z claims, and other account health concerns (within policy guidelines).
**Organization & Reporting**
- Maintain accurate records of actions taken, including cases, customer interactions, and resolutions.
- Manage trackers and checklists (Google Sheets/Excel) to ensure tasks are completed on time.
- Provide daily status updates and escalate urgent issues promptly.
### Requirements
- Strong English communication skills at a B2 level
- Proven experience working inside Amazon Seller Central (not just general e-commerce)
- Strong understanding of Amazon selling workflows: listings, variations, FBA/FBM basics, returns, performance metrics, and cases
- Experience dealing with Account Health and policy violations (and knowing how to communicate professionally with Amazon)
- Excellent written English (clear, friendly, and professional tone)
- Highly organized, detail-oriented, and able to follow SOPs consistently
- Comfortable working with Google Workspace (Sheets/Docs/Drive) and task trackers
**Nice to Have**
- Flat file experience (category-specific templates)
- Basic understanding of Amazon policies (restricted products, listing compliance, performance notifications)
- Experience supporting multiple marketplaces or multiple seller accounts
- Familiarity with feedback removal requests and reporting policy violations (when applicable)
**Work Style / Expectations**
- Reliable, responsive, and able to meet deadlines
- Ability to prioritize urgent issues (account health, buyer escalations, time-sensitive cases)
- Willing to learn our SOPs and communicate clearly when something is unclear
### Benefits
- Competitive salary.
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly Incentives based on performance
- Weekends off.
### Key Responsibilities
**Customer Support (Primary)**
- Respond promptly and professionally to buyer messages and customer emails.
- Resolve issues such as late deliveries, missing/damaged items, returns, refunds, replacements, and product inquiries.
- Use established templates while identifying and escalating unusual or sensitive cases.
**Seller Central Operations**
- Create and manage listings (new ASINs, variations, flat files when needed, titles/keywords/bullets edits).
- Monitor and support order management for FBM and FBA, including shipment issues and listing or order troubleshooting.
- Open and manage Seller Support cases, follow up until resolution, and maintain documentation.
**Account Health & Compliance**
- Monitor performance notifications and the Account Health dashboard for violations or warnings.
- Assist with appeals, including drafting POAs, gathering evidence, and submitting documentation.
- Address negative feedback, A‑to‑z claims, and other account health concerns (within policy guidelines).
**Organization & Reporting**
- Maintain accurate records of actions taken, including cases, customer interactions, and resolutions.
- Manage trackers and checklists (Google Sheets/Excel) to ensure tasks are completed on time.
- Provide daily status updates and escalate urgent issues promptly.
### Requirements
- Strong English communication skills at a B2 level
- Proven experience working inside Amazon Seller Central (not just general e-commerce)
- Strong understanding of Amazon selling workflows: listings, variations, FBA/FBM basics, returns, performance metrics, and cases
- Experience dealing with Account Health and policy violations (and knowing how to communicate professionally with Amazon)
- Excellent written English (clear, friendly, and professional tone)
- Highly organized, detail-oriented, and able to follow SOPs consistently
- Comfortable working with Google Workspace (Sheets/Docs/Drive) and task trackers
**Nice to Have**
- Flat file experience (category-specific templates)
- Basic understanding of Amazon policies (restricted products, listing compliance, performance notifications)
- Experience supporting multiple marketplaces or multiple seller accounts
- Familiarity with feedback removal requests and reporting policy violations (when applicable)
**Work Style / Expectations**
- Reliable, responsive, and able to meet deadlines
- Ability to prioritize urgent issues (account health, buyer escalations, time-sensitive cases)
- Willing to learn our SOPs and communicate clearly when something is unclear
### Benefits
- Competitive salary.
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly Incentives based on performance
- Weekends off.
